Front Desk Receptionist

3 days ago


Scott Air Force Base, Illinois, United States Ivyhill Technologies Full time
Job Summary

Ivyhill Technologies is seeking a highly skilled and experienced Front Desk Receptionist to join our team. As a key member of our project team, you will provide exceptional customer service and administrative support to our clients.

Key Responsibilities
  • Provide front desk reception support, information, and referral services to our clients.
  • Manage incoming telephone calls, greet customers, and direct/escort them to specific destinations within the center.
  • Set up and maintain workshop registrations, assist customers with accessing online registration, and track daily customer interactions.
  • Develop, maintain, and update referral tools, such as phone lists, referral databases, and front desk referral books.
  • Provide minor technical help to customer computer users, including assistance with printing issues and loaner laptops.
  • Maintain confidentiality of individual and family data and ensure the workstation and front lobby are maintained in a clean and orderly manner.
Requirements
  • A high school diploma or equivalent.
  • A minimum of one year administrative experience.
  • Basic understanding of military protocol and Air Force Terminology.
  • Excellent customer service skills.
  • The ability to work with a diverse population.
  • Above average oral communication skills.
  • Proficiency in Microsoft Office computer software applications.
  • Ability to maintain/update simple web-based scheduling and data entry systems.
Benefits

Ivyhill Technologies offers a competitive benefits program, including medical, dental, and vision insurance, life and AD&D insurance, short- and long-term disability, supplemental life insurance, and a 401(k) Plan.



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