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Help Desk Specialist II

2 months ago

Scott Air Force Base Illinois, United States DecisionPoint | Cortek Full time
Job Summary

DecisionPoint | Cortek is seeking a highly skilled Help Desk Technician II to join our team. As a Help Desk Technician II, you will provide second-tier technical support to end-users, managing complex technical problems related to hardware, software, and network configurations.

Key Responsibilities
  • Provide second-tier technical support to users for PC, server, or mainframe applications and hardware.
  • Simulate or recreate user problems to resolve operating difficulties.
  • Interact with network services, software systems engineering, and applications development to resolve core problems.
  • Identify, research, and resolve technical issues independently or with minimal supervision.
  • Recommend system modifications to reduce user problems and improve overall functionality.
  • Document, track, and monitor help desk tickets to ensure timely resolutions.
  • Assist in the training and coaching of Level I technicians.
Requirements
  • Active Secret Clearance
  • Minimum 4 years of functional/technical experience in IT support or help desk roles.
  • High School Diploma or Associate's Degree with appropriate certifications.
  • Strong troubleshooting skills in PC hardware, software, and networking.
  • Experience with help desk software and ticket management systems.
  • Excellent communication and problem-solving skills.
  • Ability to manage complex technical issues independently.
  • Requires IAT Level I Certification as defined in DODD and AFMAN
  • Experience in troubleshooting GDSS application issues
Equal Employment Opportunity Policy

DecisionPoint | Cortek is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint | Cortek to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.

Pay Transparency Policy

In accordance with Presidential Executive Order 13665, DecisionPoint | Cortek will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.