Client Relations Coordinator
2 weeks ago
POSITION SUMMARY:
PHOENIX Closures Inc., a leader in the manufacturing sector since 1890, is seeking a dedicated Account Coordinator. This hybrid position focuses on fostering success through reliability, exceptional service, and proactive engagement. Collaborating closely with our National Account Managers, you will play a crucial role in conveying customer requirements across various departments to guarantee timely product delivery and enhance overall client satisfaction.
KEY RESPONSIBILITIES:
· Customer Success – Ensure outstanding service for our B2B clientele while proactively addressing updates, concerns, or issues.
· Order Management – Oversee the order process from receipt and entry through modifications or expedited requests, maintaining clear communication until shipment.
· Database Maintenance – Manage customer records, including onboarding new clients, updating contact information, and adhering to specific customer instructions.
· Process Understanding – Gain insight into our internal operations regarding scheduling, manufacturing, inventory management, and shipping for key accounts.
· Inventory Coordination – Collaborate with sales and scheduling teams to monitor customer stock levels and forecasts.
· Sample Requests – Provide closure recommendations and request samples through Salesforce.
· Pricing Management – Request quotes and oversee pricing through our ERP system.
· Cross-Department Collaboration – Work with various departments to resolve client issues and engage in new or challenging customer projects.
· Support for National Account Managers – Assist in new business development and coordinate product transitions as necessary.
· Additional Customer Requests – Handle requests for new part numbers, regulatory documentation, or specifications.
· Departmental Backup – Provide support within the department as needed.
ADDITIONAL RESPONSIBILITIES:
- Perform other duties as assigned.
- Adhere to all safety rules, policies, and procedures.
- Comply with all food safety-related policies and procedures.
- Provide backup for Front Desk and Sample Room as required.
EDUCATION AND EXPERIENCE:
Demonstrated experience in Customer Success, Account Management, or Sales, particularly within the manufacturing industry. A Bachelor's degree is preferred.
SKILLS & COMPETENCIES:
· Excellent communication and interpersonal abilities.
· Strong problem-solving and critical-thinking skills.
· Capacity to build and sustain robust customer relationships.
· Exceptional organizational and project management capabilities.
· Proactive identification of opportunities for customer success and growth.
· Proficiency in Office 365; familiarity with DW/IQMS and Salesforce is advantageous.
PHYSICAL DEMANDS:
- Pushing or Pulling (60-lbs. typically 0-15% of the day) - boxes, printers, computers/monitors.
- Lifting or Carrying (0-35 lbs. typically 0-15% of the day) - boxes, printers.
- Fine Manipulating (typically over 70% of the day) - typing.
EQUIPMENT USED:
- Computer, Phone, Scanner/Printer.
CONTACTS:
- Sales, Warehouse/Shipping, Scheduling/Purchasing, Engineering, Accounting & MIS.
SUPERVISION:
- Reports to the Director of Customer Success.
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