Client Relations Coordinator

2 weeks ago


Chantilly, Hauts-de-France, United States Phoenix Closures Inc Full time
Position Overview

POSITION SUMMARY:

PHOENIX Closures Inc., a leader in the manufacturing sector since 1890, is seeking a dedicated Account Coordinator. This hybrid position focuses on fostering success through reliability, exceptional service, and proactive engagement. Collaborating closely with our National Account Managers, you will play a crucial role in conveying customer requirements across various departments to guarantee timely product delivery and enhance overall client satisfaction.

KEY RESPONSIBILITIES:

· Customer Success – Ensure outstanding service for our B2B clientele while proactively addressing updates, concerns, or issues.

· Order Management – Oversee the order process from receipt and entry through modifications or expedited requests, maintaining clear communication until shipment.

· Database Maintenance – Manage customer records, including onboarding new clients, updating contact information, and adhering to specific customer instructions.

· Process Understanding – Gain insight into our internal operations regarding scheduling, manufacturing, inventory management, and shipping for key accounts.

· Inventory Coordination – Collaborate with sales and scheduling teams to monitor customer stock levels and forecasts.

· Sample Requests – Provide closure recommendations and request samples through Salesforce.

· Pricing Management – Request quotes and oversee pricing through our ERP system.

· Cross-Department Collaboration – Work with various departments to resolve client issues and engage in new or challenging customer projects.

· Support for National Account Managers – Assist in new business development and coordinate product transitions as necessary.

· Additional Customer Requests – Handle requests for new part numbers, regulatory documentation, or specifications.

· Departmental Backup – Provide support within the department as needed.

ADDITIONAL RESPONSIBILITIES:

  • Perform other duties as assigned.
  • Adhere to all safety rules, policies, and procedures.
  • Comply with all food safety-related policies and procedures.
  • Provide backup for Front Desk and Sample Room as required.

EDUCATION AND EXPERIENCE:

Demonstrated experience in Customer Success, Account Management, or Sales, particularly within the manufacturing industry. A Bachelor's degree is preferred.

SKILLS & COMPETENCIES:

· Excellent communication and interpersonal abilities.

· Strong problem-solving and critical-thinking skills.

· Capacity to build and sustain robust customer relationships.

· Exceptional organizational and project management capabilities.

· Proactive identification of opportunities for customer success and growth.

· Proficiency in Office 365; familiarity with DW/IQMS and Salesforce is advantageous.

PHYSICAL DEMANDS:

  • Pushing or Pulling (60-lbs. typically 0-15% of the day) - boxes, printers, computers/monitors.
  • Lifting or Carrying (0-35 lbs. typically 0-15% of the day) - boxes, printers.
  • Fine Manipulating (typically over 70% of the day) - typing.

EQUIPMENT USED:

  • Computer, Phone, Scanner/Printer.

CONTACTS:

  • Sales, Warehouse/Shipping, Scheduling/Purchasing, Engineering, Accounting & MIS.

SUPERVISION:

  • Reports to the Director of Customer Success.


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