Client Relations Coordinator

1 week ago

Chantilly, Hauts-de-France, United States Phoenix Closures Inc Full time
Position Overview

POSITION SUMMARY:

PHOENIX Closures Inc., a distinguished manufacturing entity established in 1890 and based in Aurora, IL, excels in producing injection-molded closures for diverse sectors. Our commitment is to deliver unparalleled product quality and exceptional support to our clientele. As we continue to expand, we are seeking to enhance our workforce.

We are in search of a Client Relations Coordinator. This hybrid position is pivotal in fostering success through reliability, service excellence, and proactive engagement. Collaborating closely with our National Account Managers, you will articulate customer requirements across various departments to guarantee prompt product delivery and enhance overall customer satisfaction.

KEY RESPONSIBILITIES:

· Customer Engagement – Ensure outstanding service delivery to our B2B clients while proactively addressing updates, challenges, or inquiries.

· Order Management – Oversee the order lifecycle from receipt and entry to any modifications or expedited requests, maintaining communication until the order is shipped.

· Database Maintenance – Manage customer records, including onboarding new clients, updating contact information, and adhering to specific customer instructions.

· Process Understanding – Gain insights into our internal operations regarding processing, scheduling, manufacturing, inventory management, and shipping for key accounts.

· Inventory Coordination – Collaborate with sales and scheduling teams to monitor customer stock levels and current forecasts.

· Sample and Quote Management – Facilitate closure recommendations and sample requests through Salesforce, and manage pricing inquiries via the ERP system.

· Cross-Department Collaboration – Work with various departments to resolve client issues and engage in new or complex customer projects.

· Support for National Account Managers – Assist in new business initiatives and coordinate product transitions as necessary.

· Additional Customer Requests – Address other client needs such as new part numbers, regulatory documentation, or specifications.

· Departmental Support – Provide backup assistance within the department as required.

ADDITIONAL RESPONSIBILITIES:

  • Perform other assigned duties as needed;
  • Adhere to all safety regulations, policies, and procedures;
  • Comply with all food safety-related policies and procedures;
  • Provide backup support for Front Desk and Sample Room as necessary.

EDUCATION AND EXPERIENCE:

Demonstrated experience in Customer Success, Account Management, or Sales, particularly within the manufacturing sector. A Bachelor's degree is preferred.

SKILLS & COMPETENCIES:

· Excellent communication and interpersonal abilities;

· Strong problem-solving and analytical skills;

· Capability to cultivate and sustain robust customer relationships;

· Exceptional organizational and project management skills;

· Proactive mindset in identifying opportunities for customer success and growth;

· Proficiency in Office 365; familiarity with DW/IQMS and Salesforce is advantageous.

PHYSICAL DEMANDS:

  • Pushing or Pulling (60-lbs. typically 0-15% of the day) - boxes, printers, computers/monitors;
  • Lifting or Carrying (0-35 lbs. typically 0-15% of the day) - boxes, printers;
  • Fine Manipulating (typically over 70% of the day) - typing.

EQUIPMENT USED:

  • Computer, Phone, Scanner/Printer.

CONTACTS:

  • Sales, Warehouse/Shipping, Scheduling/Purchasing, Engineering, Accounting & MIS.

SUPERVISION:

  • Reports to the Director of Customer Success.

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