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Applications Specialist for Automated Systems

2 months ago

Chantilly, Hauts-de-France, United States Dynex Technologies Full time

About Dynex Technologies: Established over seven decades ago, DYNEX TECHNOLOGIES, Inc. stands as a premier designer and manufacturer of fully automated ELISA microplate workstations, laboratory instruments, and associated consumables and accessories. Our dedicated team comprises design and service engineers, applications scientists, marketing professionals, and precision-manufacturing experts, all committed to continuous innovation in product design and exploring new application frontiers. Our mission is to deliver state-of-the-art microplate processing systems that meet the stringent demands of complex applications, ultimately enhancing health outcomes and improving quality of life.

Position Overview: The Field Applications Specialist (FAS) is a versatile role reporting to the Senior Director of North America & Corporate Sales. This position will provide support for DYNEX automated ELISA and Multiplexing instrumentation and associated software by delivering technical assistance on-site, via telephone, and through email, as well as conducting training sessions for customers, distributors, and DYNEX personnel. The primary focus of this role is to ensure the success of customers utilizing DYNEX products for their applications.

Key Responsibilities:

  • Develop expertise in the operation of DYNEX automated ELISA and Multiplexing processing systems.
  • Conduct field system installations and provide on-site operator training for all DYNEX products.
  • Deliver technical application solutions for Dynex automation products in the field and ensure successful implementation.
  • Support the help desk by offering technical and application support and troubleshooting via telephone and email for all products.
  • Follow up on technical assistance to guarantee customer satisfaction with solutions and complete all necessary follow-up documentation.
  • Assist in creating training materials; perform product demonstrations both in-house and in the field as required.
  • Collaborate with customers, field service engineers, distributors, and site administrators to fulfill testing reporting requirements.
  • Document customer feedback and maintain records according to quality assurance procedures.
  • Work with R&D to troubleshoot software and hardware solutions for Dynex products.
  • Act as a product expert and customer advocate on cross-functional product development teams. Collaborate with Engineering, Quality Control, and other departments to assist in conducting complaint investigations as directed by the Senior Director.
  • Prepare site visit reports and update standard operating procedures. Create and revise engineering support materials, training documents, operator manuals, and Technical Bulletins as necessary.
  • Support marketing and sales initiatives as new opportunities arise.
  • Deliver presentations and product demonstrations at relevant conferences and trade shows as required.
  • Maintain customer/client databases.
  • Perform additional duties as assigned.

Supervisory Responsibilities: None.

Success Factors:

  • Exceptional written, verbal, and communication skills; strong interpersonal abilities, and a professional demeanor.
  • Highly organized, adaptable, with a sense of urgency and the capability to manage multiple priorities effectively.
  • Ability to build strong relationships with all internal and field associates.
  • Self-sufficient with minimal supervision; reliable.

Minimum Qualifications / Education:

  • Experience with ELISA and Multiplexing Technology in a research and development or clinical laboratory environment is essential.
  • Comprehensive knowledge and technical expertise in troubleshooting Immunology/Biochemistry applications related to clinical diagnostics or laboratory research settings.
  • Preferred experience with automated laboratory analyzers, laboratory equipment, and Immunoassays (such as ELISA and Multiplexing assays).
  • Prior experience in providing technical customer support or 2 to 4 years in a clinical laboratory setting is highly desirable.
  • Excellent written and verbal communication skills are required.
  • Education: A Bachelor's degree in Biology, Biochemistry, Chemistry, Biomedical Engineering, Biotechnology, or a related field is required; a Master's degree is preferred.

Computer Skills:

  • Proficient in Microsoft Office software, with advanced skills in Excel.
  • Experience with CRM documentation systems, such as Salesforce or similar platforms.

Work Environment:

  • National travel up to 75% of the time with occasional short notice.
  • Typical laboratory conditions, with additional precautions for handling chemicals and biological materials.

Physical Requirements: Must meet National Institute for Occupational Safety & Health (NIOSH) Standards.

Compensation details: Yearly Salary

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