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Client Relations Specialist
2 months ago
Client Relations Specialist
At Lennar, we are a premier homebuilding company committed to delivering exceptional experiences for our Homeowners, Communities, and Associates. Our mission is to construct quality homes while providing outstanding customer service and contributing positively to the communities we serve.
Your Role:
The Client Relations Specialist will manage all customer care inquiries and communications, ensuring a prompt response to all customer calls and emails.
Key Responsibilities:
1. Respond to customer inquiries within 24 hours, either directly or by directing them to the appropriate Customer Care Representative (CCR).
2. Assist in processing legal document requests and reimbursement check requests.
3. Serve as the BuildPro administrator, generating necessary reports and documents as required.
4. Compile and oversee various reports, including H2 survey trackers, warranty spend, and aged ticket reports, ensuring accuracy and timely submission.
5. Maintain organized customer care records and documentation, filing warranty files systematically.
Additional Duties:
May include scheduling New Home Orientations (NHOs) and managing related documentation, as well as tracking data pertinent to these functions.
Qualifications:
- Minimum of a High School diploma or GED.
- Previous experience in customer service, preferably within the homebuilding industry.
- Proficient in Microsoft Word and Excel.
- Excellent verbal and written communication skills, with a professional demeanor.
- Strong interpersonal skills and a collaborative mindset.
Engagement:
This role involves regular interaction with various internal teams, external agencies, business partners, and homeowners, requiring a resourceful and patient approach.
Life at Lennar:
We believe in the power of diversity and are dedicated to fostering an inclusive environment for our Associates. Our comprehensive benefits package includes robust health insurance options, a 401(k) plan with company matching, paid parental leave, and educational assistance programs.
From the outset, Associates enjoy generous vacation time, holiday leave, and unique opportunities for personal and professional growth. At Lennar, we are committed to investing in our team members, empowering them to thrive in their careers.
Physical Requirements:
Some office tasks may require the ability to bend, stoop, reach, lift, and carry materials weighing up to 25 pounds. Proficiency in using a computer keyboard is necessary.
Lennar is an equal opportunity employer, adhering to all applicable employment laws.
