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Insurance Customer Support Agent

2 months ago

Chantilly, Hauts-de-France, United States Jonathan Gjeldum - State Farm Agent Full time
Job Overview

Benefits:

  • Attractive salary package
  • Flexible working hours
  • Paid leave options

ROLE SUMMARY:
As a Customer Engagement Representative for Jonathan Gjeldum - State Farm Agent, you play a crucial role in our operational success and customer satisfaction. You enhance our agency's growth through meaningful interactions with clients and serve as a bridge between customer requirements and agency functions. Your proactive approach in promoting relevant products and services significantly improves our customers' experiences.


Advance your career while making a positive impact in the community. We are looking for a dedicated, personable, and sales-oriented professional to join our team.


KEY RESPONSIBILITIES:

  • Build and maintain strong customer relationships, ensuring follow-ups as necessary.
  • Deliver prompt, accurate, and friendly service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing inquiries.
  • Foster enduring and productive customer relationships.

REQUIREMENTS:

  • Prior experience in managing client relationships is advantageous.
  • Genuine interest in marketing products and services tailored to customer needs.
  • Exceptional communication skills, including written, verbal, and listening abilities.
  • Commitment to providing outstanding customer service.
  • Ability to anticipate and understand customer needs effectively.
  • Strong interpersonal skills to relate well with customers.

COMPENSATION AND BENEFITS:

  • Paid time off for holidays and personal/sick days.
  • Competitive salary of $50K with an attractive commission structure.
  • Opportunities for professional growth and advancement within the agency.
  • Performance-based bonuses.
  • Comprehensive salary package.