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Client Relations Specialist

2 months ago

Chantilly, Virginia, United States TriSource Staffing Solutions Full time
Job Overview

Client Relations Specialist

A prominent organization is seeking a Client Relations Specialist to enhance their customer service efforts. This position is a temporary contract with potential for permanent employment. Standard working hours are from 8 am to 5 pm, Monday through Friday. Compensation during the temporary phase ranges from $20 to $22 per hour, with a potential salary of $46k to $48k if transitioned to a permanent role.

Key Responsibilities:

  • Effectively oversee and support the account work order system, ensuring timely execution and adherence to key performance indicators (KPIs), while providing exceptional customer service.
  • Generate and track service request tickets, ensuring swift resolution and appropriate follow-up actions.
  • Maintain timely communication with customers and clients.
  • Exhibit self-motivation, confidence, energy, and adaptability in various situations.
  • Demonstrate a strong commitment to customer service and the ability to provide outstanding service to clients.
  • Maintain professionalism in high-pressure scenarios.
  • Possess excellent planning and time management capabilities.
  • Show strong multitasking skills and the ability to work independently.
  • Exhibit proficiency in MS Office and possess exceptional written, verbal, and interpersonal communication skills.
  • Be comfortable utilizing technology tools to facilitate business operations.
  • Display strong organizational skills and a collaborative mindset.
  • Be proficient in the Microsoft 365 environment.

Qualifications:

  • Minimum of 1 year of experience in customer service or office-related roles.
  • Ability to multitask while maintaining attention to detail.
  • Familiarity with relevant computer applications is essential.