Guest Relations Specialist

2 weeks ago

Las Vegas, Nevada, United States Westgate Resorts Full time
Job Overview

Compensation: $12 per hour plus commission. Opportunities for career growth within the first month. Further details regarding commission structures and other benefits will be provided during the interview process.

Westgate Resorts offers a wide array of vacation experiences, catering to families seeking memorable getaways. From the beautiful beaches of the Atlantic to the stunning mountains of Utah, we provide affordable access to some of the most sought-after vacation spots in the country. As a leader in the timeshare and hospitality sector, Westgate operates resorts across multiple states, ensuring every family can find the perfect vacation option that fits their budget.

Position Responsibilities

As a Westgate Resorts Guest Relations Specialist, your primary role will be to promote our offerings by organizing tours for potential timeshare buyers, booking accommodations, selling attraction tickets, and delivering concierge services at designated locations.

Your key responsibilities will include:

  • Effectively presenting and arranging Westgate timeshare tours for qualified guests at various locations daily.
  • Booking accommodations for guests visiting our welcome centers.
  • Maintaining a professional appearance and a tidy work environment at all times.
  • Proactively engaging with guests to direct them to the Marketing Coordinator.
  • Generating interest in Westgate Resorts.
  • Facilitating guest transitions to the Marketing Coordinator.
  • Assisting in sending eligible guests to preview our resorts.
  • Meeting performance standards, including production metrics.
  • Guiding guests to transportation pick-up points.
  • Being prepared to stand for extended periods and perform physical tasks as needed.
  • Working in various weather conditions, both indoors and outdoors.
  • Distributing all necessary marketing materials.
  • Keeping up-to-date knowledge of the local area and providing accurate directions.
Qualifications

The following qualifications are essential for this role:

  • A high school diploma or GED; or one to three months of related experience and/or training; or an equivalent combination of education and experience.
  • Ability to effectively communicate information in one-on-one and small group settings.
  • Flexibility to work a varied schedule, including mornings, evenings, weekends, and holidays.
  • Outgoing and assertive personality.
  • Capability to stand for long durations in both indoor and outdoor environments.
  • Proficiency in handling cash and tickets accurately.
  • Enjoyment in working with tourists.
  • Positive attitude, self-motivated, and able to work collaboratively in a team.
  • Excellent customer service skills.
  • Aptitude for overcoming objections and challenges.
  • Passion for helping clients enhance their vacation experiences.
  • Ability to read and understand simple instructions and correspondence.
  • Ability to write basic correspondence.
Additional Benefits

Why Choose Westgate?

  • Comprehensive health benefits including medical, dental, and vision coverage.
  • Paid Time Off (PTO) for vacation, sick leave, and personal time.
  • Paid holidays.
  • 401K plan with a generous company match.
  • Access to daily pay benefits.
  • Family benefits including parental leave and adoption assistance.
  • Wellness programs and flexible spending accounts.
  • Tuition assistance for further education.
  • Military leave options.
  • Employee assistance programs.
  • Life, disability, accident, critical illness, and hospital insurance.
  • Pet insurance options.
  • Exclusive discounts for team members on various services and experiences.
  • Opportunities for advancement and professional development.
  • Community involvement initiatives.

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other protected status under federal, state, or local law.

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