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Guest Experience Specialist
2 months ago
SAHARA Las Vegas is seeking a dedicated and enthusiastic Guest Experience Specialist to join our team. In this role, you will be the first point of contact for our guests, ensuring their experience at SAHARA is exceptional from check-in to checkout.
As a Guest Experience Specialist, you will play a vital role in creating a welcoming and memorable atmosphere for every guest. Your responsibilities will include:
- Guest Check-In & Check-Out: Warmly greet guests, efficiently process check-in and check-out procedures, and provide clear information about hotel amenities and services.
- Service Excellence: Anticipate guest needs, resolve inquiries promptly and professionally, and strive to exceed expectations in every interaction.
- Hotel Knowledge: Maintain a comprehensive understanding of all hotel offerings, including restaurants, nightlife venues, room types, amenities, rates, and local attractions.
- Administrative Support: Assist with various administrative tasks as assigned by management, ensuring smooth operations within the front desk area.
The ideal candidate possesses excellent communication skills, a genuine passion for hospitality, and a commitment to providing outstanding customer service. If you thrive in a fast-paced environment and enjoy making a positive impact on guests' experiences, we encourage you to apply.
