Customer Support Coordinator

1 week ago


Salt Lake, Utah, United States Ernest Packaging Full time

Key Responsibilities:

Handles order requests including price inquiries, confirmations, follow-ups, and purchase orders. Manages all aspects of orders, returns, and modifications directly from customers and sales personnel.

Responds promptly to customer inquiries and provides courteous and professional service to both customers and sales teams. Addresses questions related to product offerings, pricing, and delivery schedules. Supplies proof of deliveries upon request and product samples as needed.

Collaborates with the merchandising team to ensure timely delivery of scheduled shipments and maintains effective communication with other departments to facilitate order completion.

Coordinates with relevant internal teams on inquiries, quotes, returns, stock assessments, credit card transactions, cash on delivery orders, and vendor redeliveries.

Reports any errors or significant customer concerns to the Manager of Inside Client Relations.

Maintains open lines of communication with the Manager and Sales Personnel.

Identifies opportunities to enhance client orders through promotions and closeout items, employing suggestive selling techniques.

Stays informed about customer updates and assists in managing the assigned sales personnel's unshipped and unbilled reports.

Qualifications:

A minimum of three years of experience in a call center or customer service role, or an equivalent combination of formal education and experience in the industrial packaging sector or a related field.

Experience in call center operations and customer service within industrial packaging distribution is preferred.

Proficient in CRM management systems.

Strong understanding of outbound calling strategies and customer service success metrics.

Proven ability to communicate effectively in both verbal and written forms.

Ability to thrive in a collaborative team environment.

Familiarity with distribution methods, process improvement initiatives, and relevant procedures.

Basic product knowledge is beneficial.

An Associate's degree from an accredited institution is required.



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