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Customer Support Specialist

2 months ago

Salt Lake, Utah, United States Clicklease LLC Full time
Job Overview

Clicklease LLC is an innovative FinTech organization that is transforming the financial services landscape. Our cutting-edge technology platform and advanced decision-making algorithms are setting new standards in commercial equipment financing. We are looking for enthusiastic and customer-focused individuals to enhance our customer support team.

As a Customer Support Specialist at Clicklease, you will serve as the primary contact for our clients, delivering outstanding service and assistance. Your role will involve managing both incoming and outgoing communications, addressing client inquiries, resolving concerns, and providing detailed information regarding our offerings.

Core Responsibilities:

  • Respond to incoming communications and assist clients with their questions, requests, and issues.
  • Offer comprehensive information about Clicklease's products and services.
  • Facilitate client orders, applications, and payment processing.
  • Address client complaints and escalate matters when necessary.
  • Maintain accurate and thorough records of client interactions and transactions within our CRM system.
  • Work collaboratively with team members and internal departments to resolve client issues and ensure a smooth client experience.

Qualifications:

  • Exceptional verbal and written communication abilities.
  • Strong customer service orientation and problem-solving capabilities.
  • Capacity to multitask and manage a high volume of communications.
  • Proficient in utilizing CRM systems and various customer support tools.
  • Detail-oriented with a commitment to maintaining precise records.
  • High school diploma or equivalent required.
  • Prior experience in a customer support role is advantageous.
  • Bilingual proficiency in English and Spanish is a plus.
  • Able to thrive in a fast-paced and dynamic work environment.

Be part of a forward-thinking company that is reshaping the financial services sector. If you are dedicated to providing exceptional customer support and making a meaningful contribution, we encourage you to consider this opportunity.

Benefits:

  • Comprehensive life and private medical insurance.
  • Personal leave days.
  • Competitive salary in US dollars.
  • Access to professional development training.
  • Opportunities for career advancement.
  • Positive office culture.
  • Company-sponsored events.