Customer Support Specialist

1 week ago


Salt Lake, Utah, United States Clicklease LLC Full time
Job Overview

Clicklease LLC is an innovative FinTech organization that is transforming the financial services landscape with its cutting-edge technology and machine-learning solutions. We are on the lookout for enthusiastic and customer-focused individuals to become part of our customer support team.

As a Customer Support Specialist at Clicklease, you will serve as the primary contact for our clients, delivering outstanding service and assistance. Your role will involve managing both incoming and outgoing communications, addressing client inquiries, resolving challenges, and providing comprehensive information regarding our offerings.

Core Responsibilities:

  • Respond to incoming communications and assist clients with their questions, requests, and issues.
  • Deliver detailed information about Clicklease's offerings and services.
  • Facilitate the processing of client orders, applications, and payments.
  • Address client complaints and escalate matters when required.
  • Maintain precise and thorough records of client interactions and transactions within our CRM platform.
  • Work collaboratively with team members and internal departments to resolve client issues and ensure a smooth client experience.

Qualifications:

  • Exceptional verbal and written communication abilities.
  • Strong customer service orientation and problem-solving skills.
  • Capability to multitask and manage a high volume of communications.
  • Proficient in utilizing CRM systems and various customer support tools.
  • Detail-oriented with a focus on maintaining accurate records.
  • High school diploma or equivalent is required.
  • Prior experience in a customer support role is advantageous.
  • Bilingual proficiency in English and Spanish is a plus.
  • Able to thrive in a fast-paced and dynamic work environment.

Benefits:

  • Comprehensive life and private medical insurance.
  • Personal days off.
  • Competitive salary in US dollars.
  • Access to technical training programs.
  • Opportunities for professional growth.
  • Positive office culture.
  • Company-sponsored events.


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