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Customer Support Associate

3 months ago

Salt Lake, Utah, United States Dyno Nobel Full time

Who We Are

Dyno Nobel is a global leader in the commercial explosives industry. We provide innovative blasting solutions and quality explosives products throughout North America, Australia and selected customers in the Asia Pacific.

Join us in everything that's great about Dyno Nobel: OUR culture, OUR values, OUR commitment to safety and most importantly our PEOPLE. This combination makes Dyno Nobel a terrific place to work.

Dyno Nobel is a subsidiary of Australian based Incitec Pivot Limited. IPL's 4500 employees also manufacture and market industrial chemicals and fertilizer products & services to customers around the world.

What You'll Do

As the Customer Support Associate, you will create value for our customers as single point of customer interface. You will translate demand into purchase requirements and manage through to invoice. You will communicate issues pertaining to their orders, resolve problems, understand wants vs. needs, and manage and improve customer relationship. Other duties will include:

  • Manage and develops strong relationships with designated Customer Accounts (Joint Ventures & Wholesale Customers)
  • Translate customer demand requirements into purchase requirements
  • Create and process SAP sales order cycle through customer invoice
  • Manage service disruptions, late deliveries, and quality issues with the customer by managing customer expectations and ensuring correct information flow is occurring internally and externally
  • Prioritize customer requirements and review alternative inventory options by working with cross functional teams across Dyno Nobel
  • Manage customer expectations and provide timely updates to customers
  • Maintain open/past due order reporting and ensure teams are managing administrative elements of order
  • Manage SAP sales order cycle (goods issues/receipts specific to each North American site); timely reconciliation of inventory at each site is required following the completion of daily sales activities
  • Work with AP/AR to resolve customer issues with payments acting as signal customer focal
  • Verification of customer pricing prior to creating the invoice for the customer
  • Complete credits, debits, and price variances (following the correct approvals procedures)

What We're Looking For:

  • Associate's Degree in a business related field. 4 years related experience may be considered for some required education.
  • 3+ years customer service experience in a non-call center environment.
  • 3+ years experience using ERP (Enterprise Resource Planning) business systems, SAP preferred.
  • Must be able to pass an ATF Background check
  • Computer literacy in Microsoft products such as; Word, Excel, etc.
  • Positive attitude, friendly demeanor, and a team player

What We Offer:

  • 3 weeks annual paid vacation + 11 paid holidays + PTO days
  • Full health benefits including employer HSA contributions + dental plan with an orthodontic option, wellness coaching available
  • Up to a 4% 401k match PLUS additional company contribution from 1% to 5% based on years of service
  • Generous tuition reimbursement program
  • Generous paid parental leave
  • Friendly and supportive coworkers

Zero Harm for Everyone Everywhere

Value People – Respect, Recognize & Reward

Think Customer. Everyone. Every day

Treat the Business as our Own

Care for the Community & our Environment

Challenge & Improve the Status Quo

Deliver on our Promises

Women and veterans are strongly encouraged to apply. Dyno Nobel is an equal employment opportunity employer and will give all qualified applicants consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, disability status, protected veteran status, genetic information or any other characteristic protected by law.