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Customer Support Associate

2 months ago

Salt Lake, Utah, United States Slope Full time
About the Role

We are seeking a highly skilled and motivated Customer Support Associate to join our team at Slope. As a key member of our Customer Success Team, you will play a pivotal role in bridging the experience between our business customers and our products.

Key Responsibilities
  • Provide exceptional customer service via various communication channels, ensuring prompt and professional responses to customer inquiries.
  • Offer accurate information, problem-solving suggestions, and ensure a high level of customer satisfaction.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Collaborate with internal teams to resolve complex customer issues and escalate when necessary.
  • Meet performance goals in areas such as efficiency, call quality, customer satisfaction, and attendance.
Requirements
  • 2-3 years of experience in customer-facing roles, preferably in a fast-paced business environment.
  • Strong computer and data entry skills, with proficiency in Google Suite and/or Microsoft Office.
  • Excellent communication and problem-solving skills, with the ability to think critically and work independently.
  • Bachelor's degree or equivalent required.
  • Ability to work in a fast-paced environment, with a strong attention to detail and ability to multitask.
Preferred Qualifications
  • Background in business operations, finance, or a related field.
  • Previous experience in a high-growth startup environment.
  • Passion for helping small businesses grow and succeed.