Customer Experience Coordinator

7 days ago


Salt Lake, Utah, United States Floform Full time

**Job Summary**

Floform, a leading provider of high-quality countertops and stone fabrication, is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and resolving any issues that may arise.

**Key Responsibilities:**

• Inputs orders and quotes into the computer system and confirms availability of product

• Informs customers of unit prices, shipping dates, anticipated delays, and any additional information needed by the customer

• Responds to inquiries and complaints, and coordinates activities with other departments as necessary

• Establishes proactive communication with customers to ensure understanding of product ordered

• Handles quality and service issues to develop/maintain customer loyalty

• Ensures orders are priced accurately and invoices are issued promptly

• Resolves pricing/invoicing/credit/payment/shipping discrepancies for customers with the appropriate department(s)

• Ensures that orders are put into production on time to meet pickup and delivery schedules

• May handle warranty and service issues as they arise

**Requirements:**

• High School Diploma with 1-2 years of customer service experience in a similar industry (construction, home repair, building materials, etc.)

• Basic computer skills with experience using Microsoft Office products and ability to learn other software programs

• Ability to solve problems as they arise

• Strong understanding of measurements and fractions

**What We Offer:**

• Highly competitive wages

• Monday to Friday, Daytime Shift

• Extensive training

• Medical/Dental/Vision benefits



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