Director of Ticketing and Event Operations

6 days ago

Dallas, Texas, United States AEG Full time
About the Role

We are seeking a highly skilled and experienced Director of Ticketing and Event Operations to join our team at AEG. As a key member of our operations team, you will be responsible for overseeing all aspects of ticketing and event operations for our venues.

Key Responsibilities
  • Build and manage all events in the ticketing system, including seating manifests, price tables, hold/kills, discounts, pre-sales, and more.
  • Oversee all financial reconciliation, including daily reports, monthly reports, and event settlement.
  • Manage all information sent and posted through the ticketing system.
  • Act as systems administrator for the ticketing system and liaison between staff, promoters, presenters, and the facility.
  • Responsible for system upgrades, testing of new software, routine maintenance, and troubleshooting.
  • Prepare all ticketing reports and work with tenants on system training and related premium ticketing services.
  • Update and relay all box-office related event information to the department and clients.
  • Investigate and resolve ticket-related issues.
  • Responsible for season ticket renewal mailings, processing of season ticket monies, and printing/mailing of season tickets (if applicable).
  • Responsible for all season ticket holder customer service related upgrades, priority point systems, etc. (if applicable).
  • Responsible for the collection of all ticket monies, tracking of AP/AR, preparation of sales reports/ticket revenue updates, including parking monies.
  • Work with sales reports/ticket revenue updates.
  • Work with sales and marketing departments to set up various ticket discounts and promotions.
  • Oversee will call for all ticketed events, ensuring compliance to all relevant ticket laws.
  • Process/fill approved charity ticket requests; document all complimentary tickets issued.
  • Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.
  • Process donor seat selection and retention.
  • Manage all aspects of customer service to internal/external customers, enforcing AEG principles and corporate initiatives.
  • Direct creation and control of fiscal budget for Box Office department.
  • Plan, organize, and coordinate the Box Office efforts for Cotton Bowl Stadium, Fair Park Coliseum, and other applicable venues on the Fair Park campus.
  • Work with current Fair Park events to migrate them over to the Paciolan ticketing platform.
  • Develop and implement comprehensive ticket sales programs.
  • Plan, direct, evaluate, and provide leadership to Box Office personnel.
  • Establish and maintain effective working relationships with internal/external customers.
  • Analyze challenges, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of organizational objectives.
  • Comprehend and make inferences from written sales materials.
  • Exercise confidentiality and high integrity upon handling customer personal/financial information.
  • Complete all duties with a customer service focus in teamwork and dedication to AEG's principles.
Requirements
  • Bachelor's Degree from an accredited college with a major in business management, sports management, business administration, or other related field.
  • Minimum of 5-7 years of increasingly responsible box office/ticketing experience, preferably in a sports facility, convention center, performing arts facility, or other multi-purpose public assembly facility.
  • Knowledge of operational characteristics, services, activities of stadium, arena, public assembly facility, or convention center sales programs.
  • Knowledge of federal, state, and local regulations.
  • Demonstrated proficiency in Microsoft Office applications, Excel, database, presentation, graphic design, PowerPoint, and Internet.
  • Familiarity with Paciolan ticketing software, desirable but not required.
  • Knowledge of terminology used in box office/sales settings.
  • Knowledge of principles of budget preparation and control.
  • Communicate clearly and concisely, both orally and in writing.
  • Make basic arithmetic calculations (addition, subtraction, multiplication, and division) either manually or with a calculator.

  • Ticketing Manager

    6 days ago

    Dallas, Texas, United States Oak View Group Full time

    About the RoleOak View Group is seeking a highly skilled and experienced Director of Ticketing to join our team at Fair Park in Dallas, TX. As a key member of our operations team, you will be responsible for overseeing all ticketing activities, including ticket inventory management, order processing, and financial reconciliation.Key ResponsibilitiesBuild and...

  • Event Operations Supervisor

    2 weeks ago

    Dallas, Texas, United States American Airlines Center Full time

    Job OverviewWe are looking for enthusiastic and service-oriented Event Operations Supervisors to join our Guest Services team at American Airlines Center. The Event Operations Supervisors will oversee Guest Services personnel within a specific area to guarantee a successful event and optimal department performance. They will assist guests, Guest Services...

  • Event Operations Coordinator

    2 weeks ago

    Dallas, Texas, United States Perot Museum of Nature and Science Full time

    Job OverviewExperience LevelExperiencedLocationPerot Museum of Nature and ScienceEmployment TypePart-TimeTravel RequirementsNoneShift ScheduleSwingJob CategorySalesPosition SummaryThis part-time, hourly role is focused on ensuring that every detail of various events, including weddings and corporate gatherings, is executed as promised to clients. The Event...

  • Account Executive

    6 days ago

    Dallas, Texas, United States AEG Full time

    About the RoleWe are seeking a highly motivated and experienced Account Executive to join our Ticket Sales team. As a key member of our sales team, you will be responsible for selling group tickets, premium seats, combo plans, partial plans, and single event tickets to current and past customers, as well as cold-calling new sales leads to generate sales.Key...

  • Event Entry Coordinator

    2 weeks ago

    Dallas, Texas, United States American Airlines Center Full time

    Job OverviewThe primary role of this position is to manage the collection and/or scanning of event tickets at the entrance, while providing guests with courteous assistance to their designated seating areas. This role encompasses training in both Usher and Ticket Taker responsibilities, requiring flexibility to perform either function or both during...

  • Event Operations Manager

    2 weeks ago

    Dallas, Texas, United States HYATT Hotels Full time

    Join Our Team at Hyatt HotelsThe Event Operations Manager position offers an exciting opportunity to become part of our esteemed and talented team. This role presents a pathway for professional growth and advancement within our organization. You will collaborate with a dynamic group recognized for excellence in the hospitality industry.Objective of the Event...

  • Event Operations Supervisor

    2 weeks ago

    Dallas, Texas, United States Hyatt Regency Dallas Full time

    The Event Operations Supervisor is an opportunity to become part of our esteemed and talented team. This position offers a pathway for professional growth and advancement within the organization. You will collaborate with a dynamic team in a hotel recognized for its exceptional workplace culture.Objective of the Event Operations Supervisor: To efficiently...

  • Director of Catering and Events

    6 days ago

    Dallas, Texas, United States Htel Swexan Full time

    About the RoleHtel Swexan, a premier hospitality company, is seeking a seasoned professional to lead our Banquet Department as a Director of Banquets. This is an exciting opportunity to join a dynamic team and contribute to the success of our luxury hotel.Key ResponsibilitiesLeadership and Training: Develop and implement effective training programs for...

  • Ticket Sales Representative

    1 day ago

    Dallas, Texas, United States Live Nation Entertainment Full time

    Job Summary: We are seeking a highly skilled and customer-focused Ticket Agent to join our team at the House of Blues Dallas. As a Ticket Agent, you will be responsible for providing exceptional customer service to our guests while handling cash transactions, operating ticketing software, and maintaining a clean and organized work environment.Key...

  • Account Executive, Ticket Sales Specialist

    6 days ago

    Dallas, Texas, United States AEG Full time

    About the RoleWe are seeking a highly motivated and experienced Account Executive to join our Ticket Sales team. As a key member of our National Sales Center team, you will be responsible for selling group tickets, premium seats, combo plans, partial plans, and single event tickets to area businesses and individuals.Key ResponsibilitiesSell group tickets,...

  • Mixologist

    1 week ago

    Dallas, Texas, United States Event Staffing Team Full time

    Job OverviewThis position offers flexibility, allowing you to choose the events and times that suit you best.As our team expands, we are looking for a skilled Mixologist, along with Wait Staff / Servers and Ticket Takers, to play a vital role in our operations.You will have the opportunity to work at a variety of events, including Weddings, Dinner Parties,...

  • Event Planning Specialist

    2 weeks ago

    Dallas, Texas, United States Jesuit College Preparatory School of Dallas Full time

    Position OverviewAs a key member of the advancement team, the Event Planning Specialist will report directly to the Director of Events. This role is essential in orchestrating well-structured and well-attended gatherings for various segments of the Jesuit Dallas community. The specialist will oversee all facets of event planning and execution, ensuring...

  • Director of Revenue, UPA International

    3 weeks ago

    Dallas, Texas, United States teamworkonline Full time

    Job Description:The Director of Revenue for UPA International, PPA Tour, and MLP is responsible for driving revenue growth through sponsorships, ticketing, and media coordination. This role involves developing and executing strategies to maximize financial performance and establish strong partnerships with sponsors and media entities.Responsibilities:Develop...

  • Event Operations Assistant Manager

    2 weeks ago

    Dallas, Texas, United States Westin Dallas Downtown Full time

    Position Overview:As an integral part of our team, you will support the Assistant Director of Food and Beverage in overseeing and coordinating banquet operations to ensure seamless events and foster repeat clientele.Key Responsibilities:Conduct interviews, hire, train, and evaluate staff performance while addressing issues and maintaining open lines of...

  • Event Attendant

    2 weeks ago

    Dallas, Texas, United States Dallas Symphony Association Inc Full time

    Position OverviewThe Dallas Symphony Association Inc is seeking dedicated and personable individuals for part-time roles as Event Attendants. The primary duty of the Event Attendant is to ensure exceptional customer service and maintain a welcoming and secure atmosphere for all attendees, guests, and clients at the Morton H. Meyerson Symphony Center.Key...

  • Membership and Event Services Coordinator

    2 weeks ago

    Dallas, Texas, United States Texas Association of Museums Full time

    Position OverviewThe Texas Association of Museums is seeking a dedicated Membership and Event Services Coordinator to join our team. This role is essential in fostering community engagement and supporting our mission to promote and enhance museum experiences across the state.Key ResponsibilitiesAs a Membership and Event Services Coordinator, you will:1....

  • Ticket Sales and Game Day Internship at Dallas Trinity FC

    1 month ago

    Dallas, Texas, United States teamworkonline Full time

    Fall Internship – August through DecemberWe are seeking a motivated intern to join our ticket sales and game day operations team at Dallas Trinity FC. This position will provide valuable hands-on experience in customer service, sales outreach, and event operations within the sports industry. The ideal candidate is proactive, detail-oriented, and...

  • Ticket Stand Associate

    5 days ago

    Dallas, Texas, United States Six Flags over Texas Full time

    Job Summary: We are seeking a highly motivated and customer-focused Ticket Stand Associate to join our team at Six Flags over Texas. As a Ticket Stand Associate, you will be responsible for providing exceptional guest service, operating Point of Sale (POS) cash registers, and maintaining cleanliness and safety standards.Key Responsibilities:Provide...

  • Event and Sales Operations Specialist

    2 weeks ago

    Dallas, Texas, United States Thompson Dallas Full time

    Thompson Dallas, a premier luxury establishment, is situated within a cutting-edge urban luxury mixed-use development. This iconic 51-story tower has been meticulously designed by a team of acclaimed designers, exemplifying Thompson's exceptional standard of personalized service with a unique flair. Recognized in Conde Nast Traveler's 2021 Hot List as one of...

  • Event Attendant

    2 weeks ago

    Dallas, Texas, United States Dallas Symphony Association Inc Full time

    Position OverviewThe Dallas Symphony Association Inc is seeking dedicated and personable individuals for part-time roles as Ushers. The primary function of the Usher is to deliver outstanding customer service while ensuring a welcoming and secure atmosphere for all attendees at the Morton H. Meyerson Symphony Center.Key Responsibilities:Scanning tickets of...