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Director of Catering and Events

2 months ago

Dallas, Texas, United States Htel Swexan Full time
About the Role

Htel Swexan, a premier hospitality company, is seeking a seasoned professional to lead our Banquet Department as a Director of Banquets. This is an exciting opportunity to join a dynamic team and contribute to the success of our luxury hotel.

Key Responsibilities
  • Leadership and Training: Develop and implement effective training programs for banquet staff, ensuring high standards of service and quality.
  • Guest Experience: Foster a culture of exceptional customer service, responding promptly to guest needs and concerns.
  • Event Coordination: Oversee the planning and execution of banquets and events, ensuring seamless logistics and attention to detail.
  • Communication: Maintain open lines of communication with staff, ensuring clear expectations and effective problem-solving.
  • Operational Excellence: Monitor and improve banquet operations, maintaining high standards of cleanliness, maintenance, and quality control.
  • Financial Management: Analyze and optimize banquet revenue, controlling labor and operating expenses through effective budgeting and inventory management.
  • Innovation and Trends: Stay up-to-date on industry trends and best practices, implementing innovative solutions to enhance the banquet experience.
  • Continuous Improvement: Develop and implement strategies to drive continuous improvement, ensuring high-quality, cost-effective, and customer-focused operations.
Requirements
  • Qualifications: A college education or equivalent experience, and a minimum of 5 years of banquet hotel supervisory or management experience.
  • Skills: Exceptional customer service skills, strong verbal and written communication, ability to motivate and collaborate in a team-oriented environment, knowledge of computer accounting programs, budgeting, and forecasting.
  • Physical Requirements: Ability to walk and give direction most of the working day, stand, bend, stoop, squat, stretch, lift up to 25 lbs regularly, and push and pull carts containing up to 250 lbs occasionally.