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Event and Sales Operations Specialist

2 months ago

Dallas, Texas, United States Thompson Dallas Full time

Thompson Dallas, a premier luxury establishment, is situated within a cutting-edge urban luxury mixed-use development. This iconic 51-story tower has been meticulously designed by a team of acclaimed designers, exemplifying Thompson's exceptional standard of personalized service with a unique flair. Recognized in Conde Nast Traveler's 2021 Hot List as one of the Best New Hotels, this downtown venue offers tailored experiences centered around exceptional culinary offerings, vibrant nightlife, and sophisticated art and entertainment.

With 219 elegantly appointed rooms, including 52 luxurious suites, the hotel features three full-service dining options, a boutique wellness spa, and a variety of event spaces, highlighted by the expansive 14,000 square foot National Ballroom. Guests can also enjoy breathtaking skyline views from the expansive 9th-floor pool deck, which boasts an array of unparalleled amenities.

This role involves providing comprehensive administrative support to the General Manager and the Director of Sales, ensuring efficient management and prioritization of daily tasks.

  • Serve as the primary contact for all gift certificates, managing requests for donations, purchases, recoveries, trades, and other certificate types.
  • Compile reports and gather necessary information and documentation for presentations.

Key responsibilities include:

  • Offering overall assistance to the Director of Sales and the General Manager.
  • Maintaining positive relationships with colleagues and guests consistently.
  • Handling incoming calls for the Executive Office and Director of Sales.
  • Managing sensitive information with confidentiality and respect for high-profile guests.
  • Supporting sales managers as required.
  • Assisting clients on-site as necessary.
  • Entering booking data into the system, along with relevant notes and event space allocations.
  • Assisting with room reservations, billing, reservation modifications, and group updates.
  • Projecting a professional image of the company through personal and phone interactions.
  • Performing general clerical tasks to support the sales team.
  • Monitoring and compiling expense reports for the General Manager, Director of Sales, and sales managers.
Essential Skills and Qualifications:
  • Strong judgment and decision-making capabilities.
  • Highly resourceful team player.
  • Ability to organize and prioritize tasks driven by deadlines.
  • Detail-oriented with effective task management skills.
  • Proficient in Microsoft Office applications, including Outlook, Word, and Excel.
  • Experience with Delphi and Opera software is a significant advantage.