Event Entry Coordinator

2 weeks ago

Dallas, Texas, United States American Airlines Center Full time
Job Overview

The primary role of this position is to manage the collection and/or scanning of event tickets at the entrance, while providing guests with courteous assistance to their designated seating areas. This role encompasses training in both Usher and Ticket Taker responsibilities, requiring flexibility to perform either function or both during shifts.

Key Responsibilities: include, but are not limited to, the following:

Usher Responsibilities:

  • Verifies tickets, passes, or credentials to confirm guests are seated correctly.
  • Provides information about the venue layout, ADA accommodations, elevator access, and emergency exits.
  • Implements Stop-in-Play protocols for sporting events.
  • Ensures vomitory curtains remain closed and free of patrons.
  • Proactively assists guests by patrolling the aisles.
  • Engages in promotional activities before, during, or after events, such as distributing coupons.
  • Identifies safety hazards and seating area defects.
  • Maintains clear access routes throughout the seating area.
  • Resolves ticketing and seating discrepancies efficiently, seeking assistance from a Lead when necessary.
  • Secures stairwells to prevent unauthorized access.
  • Provides support to other roles, including Ticket Takers and Greeters.
  • Alternates roles as needed throughout the event.

Ticket Taker Responsibilities:

  • Ensures ticket scanning and printing equipment is operational.
  • Examines and scans tickets, credentials, or passes for authenticity.
  • Records and reports ticket counts as required.
  • Demonstrates knowledge of various ticket types and season ticket holder cards.
  • Manages ticket scanning at designated smoking areas and enforces alcohol policies.
  • Collaborates with security to provide guidance to guests upon entry.
  • Informs patrons about policies, box office locations, and event details.
  • Supports other positions as needed.
  • Returns uniforms as required when transitioning to other roles.

Guest Services Team Member Duties:

  • Embodies the core values of Integrity, Passion, Teamwork, and Excellence.
  • Delivers exceptional customer service to guests, clients, and team members while enforcing venue policies.
  • Maintains a customer-service focus with a friendly demeanor, ensuring a memorable experience for all.
  • Adheres to emergency evacuation protocols for guest safety.
  • Provides accurate information regarding events and the venue.
  • Handles guest complaints using established service recovery methods.
  • Addresses guest issues and escalates to supervisors when necessary.
  • Monitors guest behavior to ensure a pleasant event experience.
  • Follows directives from Leads and Supervisors with a positive attitude.
  • Complies with policies and procedures established by the Guest Services Department.
  • Enforces health and safety protocols.
  • Ensures proper handling of prohibited items.
  • Collects and processes lost and found items according to procedures.
  • Participates in pre-event briefings.
  • Distributes promotional materials to guests.
  • Responds to re-deployment requests as needed.
  • Maintains availability and scheduling through the online system.
  • Demonstrates punctuality and adheres to scheduled events.
  • Presents a neat and professional appearance.

Qualifications:

  • Availability to work evenings, weekends, and holidays is required.
  • Preferred experience of six months in customer service.

Physical Requirements / Work Environment:

  • Must comply with all safety and health protocols.
  • Requires mobility to walk and stand for extended periods.
  • Ability to navigate stairs and aisles efficiently.
  • Requires dexterity to handle tickets and operate equipment.
  • Ability to communicate effectively with guests and team members.
  • Must be able to lift and move items weighing up to 20 pounds.
  • Noise levels may vary from moderate to loud during events.
  • Must be flexible to work during peak times, including evenings and weekends.
  • Breaks are at the discretion of management.
  • This position involves direct interaction with guests and staff.


ACCOMMODATION REQUESTS
Individuals requiring job accommodations due to physical or mental impairments should engage with Human Resources to discuss potential accommodations that would enable them to perform essential job functions.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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