Assistant Front Office Manager
7 days ago
The Assistant Front Office Manager is a key member of our hotel's operations team, responsible for ensuring the smooth and efficient management of the front desk and guest services. This role requires a high level of attention to detail, excellent communication skills, and a passion for delivering exceptional customer service.
Key Responsibilities- Manage the front desk and guest services, ensuring that all guests receive a warm and welcoming experience.
- Work closely with the sales and reservations teams to fulfill special requests and ensure seamless execution of group and VIP arrivals.
- Assist with guest reception, responding to guest inquiries and resolving any issues in a timely and professional manner.
- Communicate effectively with guests, team members, and other departments to ensure seamless operations.
- Lead guest service training initiatives and maintain a high level of knowledge on hotel policies and procedures.
- Supervise and train front desk staff, ensuring that they are equipped to provide exceptional customer service.
- Maintain accurate records and reports, including guest profiles and daily receipts.
- Stay up-to-date with hotel events and functions, ensuring that all staff are aware of any changes or updates.
- Participate in M.O.D. coverage as required and maintain regular attendance in compliance with hotel standards.
- 4-year college degree and at least 1 year of related experience required.
- Supervisory experience and proficiency in Windows, company-approved spreadsheets, and word processing required.
- Ability to work in a fast-paced environment, with a high level of attention to detail and excellent communication skills.
- Ability to multitask and prioritize departmental functions to meet deadlines.
- Ability to maintain a warm and friendly demeanor at all times, with a focus on delivering exceptional customer service.
This role requires the ability to stand for long periods, with occasional lifting of up to 20 pounds. A high level of energy and enthusiasm is required to deliver exceptional customer service in a fast-paced environment.
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Assistant Front Office Manager
1 hour ago
Miami Beach, Florida, United States The Gates South Beach Full timeJob SummaryThe Gates South Beach is seeking a highly skilled and experienced Assistant Front Office Manager to join our team. As a key member of our front office department, you will be responsible for ensuring the smooth operation of our hotel's front desk, providing exceptional customer service, and maximizing room revenue and occupancy.Key...
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Assistant Front Office Manager
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Miami Beach, Florida, United States Miami Growth - Highgate Hotels Full timeAbout the RoleWe are seeking a highly skilled and experienced Assistant Front Office Manager to join our team at Miami Growth - Highgate Hotels. As a key member of our hospitality operations team, you will be responsible for ensuring the smooth operation of our front office, providing exceptional customer service, and maximizing room revenue and...
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Front Office Coordinator
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Front Office Coordinator
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Assistant Front Office Manager
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Tampa, Florida, United States Aloft Tampa Downtown Full timeAbout Us:Aloft Tampa Downtown is a vibrant hotel located in the heart of Tampa, offering a unique blend of convenience and excitement. Our hotel provides easy access to premier destinations, including Busch Gardens, Tampa Theatre, and the iconic Tampa Riverwalk.Job Summary:We are seeking a highly skilled and experienced Front Desk Operations Coordinator to...
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Front Office Assistant
2 days ago
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Front Office Assistant
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Miami, United States Sales Bizlab Full timeJob DescriptionJob DescriptionSalesBizLab is seeking a friendly and organized Front Office Assistant to join our team. The ideal candidate will be the first point of contact for visitors and clients, providing exceptional customer service and administrative support to ensure the smooth operation of our front office.Job: Full timeMonday to FridayWeekends...
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Front Office Assistant
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Front Office Internship Opportunity
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Miami, Florida, United States The Elser Hotel & Residences Full timeAbout The Elser Hotel & ResidencesThe Elser Hotel & Residences is a premier luxury condominium hotel located in Downtown Miami. Our 49-story tower offers 646 fully furnished rooms/residences, over 19,000 square feet of curated amenities, and 5,000 square feet of prime retail space.Job SummaryWe are seeking a highly motivated and detail-oriented Front Office...
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Front Office Manager
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Overnight Front Office Supervisor
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Dania Beach, United States Le Meridien Dania Beach at Fort Lauderdale Airport Full timeJob DescriptionJob DescriptionJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check...
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Front Office Internship Opportunity
10 hours ago
Miami, Florida, United States The Elser Hotel & Residences Full timeAbout The Elser Hotel & ResidencesThe Elser Hotel & Residences is a premier luxury condominium hotel located in the heart of Downtown Miami. Our 49-story tower offers 646 fully furnished rooms/residences, over 19,000 square feet of curated amenities, and 5,000 square feet of prime retail space.Job SummaryWe are seeking a highly motivated and detail-oriented...
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Front Office Assistant
4 days ago
Miami, United States Creattix Talk Full timeJob Title: Front Office Representative Location: Miami FL Department: Office Reports to: Front Office Manager / Office Manager Job Overview: We are looking for a Front Office Representative to manage our front desk on a daily basis and perform a variety of administrative and clerical tasks. As the first point of contact for our company you will...
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Assistant Front Office Manager
11 hours ago
Tampa, Florida, United States Aloft Tampa Downtown Full timeAbout Us:Aloft Tampa Downtown is a vibrant hotel located in the heart of Tampa, offering a unique blend of convenience and excitement. Our hotel provides easy access to premier destinations, including Busch Gardens, Tampa Theatre, and the iconic Tampa Riverwalk.Job Summary:We are seeking a highly skilled and experienced Front Office Manager to join our...
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Hotel Front Office Manager
2 months ago
Miami Beach, United States Vensure Employer Services Full timeJob DescriptionJob DescriptionJob Summary: We are seeking for an experience Front Office Manager Responsible for the management of all aspects of the Front Office functions, in accordance with resort standards.Key Responsibilities:Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.Supervises activities of...
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Front Office Manager
2 months ago
Miami, United States TownePlace Suites Miami Kendall West Full timeJob SummaryTheFront Office Manageris fully responsible for all aspects of the Front Desk, coordinates the Front Office activities of the Hotel and resolves problems arising from guest complaints, reservation and room assignment activities, and unusual requests and inquiries by performing the following duties personally or through subordinate supervisors....
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Front Office Manager
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Miami, United States Hampton Inn by Hilton Coconut GroveCoral Gables Full timeJob DescriptionJob DescriptionHospitality America is looking for a Front Office Manager to join our team! Front Office Manager Position Summary:The Front Office Manager is responsible for the success of the front desk, for ensuring that guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to BRAND...
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Front Office Manager
4 days ago
Miami, United States AC Hotel Miami Brickell Full timeDescriptionWe are hiring a Front Office Manager.Role Responsibilities:The Guest Services Manager/Front Office Manager is responsible for the success of the front desk, for ensuring guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest...