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Assistant Front Office Manager

2 months ago

Tampa Florida, United States Aloft Tampa Downtown Full time

About Us:

Aloft Tampa Downtown is a vibrant hotel located in the heart of Tampa, offering a unique blend of convenience and excitement. Our hotel provides easy access to premier destinations, including Busch Gardens, Tampa Theatre, and the iconic Tampa Riverwalk.

Job Summary:

We are seeking a highly skilled and experienced Front Desk Operations Coordinator to join our team. As a key member of our Front Office team, you will be responsible for managing the day-to-day operations of the front desk, ensuring exceptional customer service, and maintaining high levels of guest satisfaction.

Key Responsibilities:

  • Assist the Front Office Manager in managing the front desk operations, including guest registration, checkout, and telephone service.
  • Implement company and franchise programs to drive revenue growth and improve guest satisfaction.
  • Prepare forecasts and reports to assist in the development of the Rooms Division budget.
  • Monitor and maintain the front office systems and equipment to ensure optimum performance.
  • Track guest satisfaction surveys and maximize usage of the guest response tracking system.
  • Provide training and development opportunities for entry-level associates and supervisors.
  • Develop and implement controls for expense management and labor costs.
  • Interview, hire, train, and develop staff members, ensuring timely completion of performance appraisals.
  • Communicate effectively with staff, guests, and other hotel departments to ensure seamless operations.
  • Resolve customer complaints and anticipate potential problems to maintain high levels of customer satisfaction and quality.

Requirements:

  • Minimum 1 year of front desk experience.
  • High School diploma or equivalent required.
  • Hotel experience preferred.
  • Proficient with PMS system and computer literacy a must.
  • Advanced knowledge of brand's reward program.
  • Able to handle cash and credit transactions.
  • Maintain a professional appearance and manner at all times.
  • Communicate well with guests.
  • Must possess thorough knowledge of all front office operations and individual job requirements.

Benefits:

Aloft Tampa Downtown offers a comprehensive benefit program that provides choices for your physical, mental, and financial wellness. Our benefits include competitive Medical and Dental programs, Vision insurance, Vacation, Sick, and Vacation programs, pet insurance, and a 401(k) Savings Plan with matching funds.