Assistant Front Office Manager
23 hours ago
We are seeking a highly skilled and experienced Assistant Front Office Manager to join our team at Miami Growth - Highgate Hotels. As a key member of our hospitality operations team, you will be responsible for ensuring the smooth operation of our front office, providing exceptional customer service, and maximizing room revenue and occupancy.
Key Responsibilities- Guest Service: Provide attentive, friendly, and courteous service to all guests, ensuring their needs are met and exceeded.
- Front Office Operations: Oversee the daily operations of the front office, including guest registration, check-in and check-out, and room assignments.
- Team Management: Supervise and train front desk staff, ensuring they have the skills and knowledge to provide exceptional customer service.
- Revenue Management: Work closely with the sales team to maximize room revenue and occupancy, and implement strategies to increase revenue.
- Communication: Communicate effectively with guests, team members, and other departments to ensure seamless operations and exceptional customer service.
- Problem-Solving: Anticipate, prevent, and resolve guest complaints and issues in a professional and courteous manner.
- Education: 4-year college degree and at least 1 year of related experience required.
- Experience: Supervisory experience required, labor experience and OPERA experience preferred.
- Skills: Proficient in Windows, company-approved spreadsheets, and word processing; ability to multitask and prioritize departmental functions to meet deadlines.
- Personal Qualities: Warm and friendly demeanor; ability to work effectively with all levels of employees and guests; effective communication and problem-solving skills.
Miami Growth - Highgate Hotels is a leading real estate investment and hospitality management company. We are committed to providing exceptional customer service and creating memorable experiences for our guests. If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply.
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