Assistant Front Office Manager

4 weeks ago

Dania Beach, United States Le Meridien Dania Beach at Fort Lauderdale Airport Full time
Job DescriptionJob Description

JOB SUMMARY


Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.


CORE WORK ACTIVITIES


Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

• Ensures employee recognition is taking place on all shifts.

• Establishes and maintains open, collaborative relationships with employees.


Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Strives to improve service performance.

• Collaborates with the Front Desk Supervisor and Front Office Manager on ways to continually improve departmental service.

• Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.


Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Sets a positive example for guest relations.

• Displays outstanding hospitality skills.

• Empowers employees to provide excellent customer service.

• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

• Provides feedback to employees based on observation of service behaviors.

• Handles guest problems and complaints effectively.

• Interacts with guests to obtain feedback on product quality and service levels.


Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Ensures compliance with all Front Office policies, standards and procedures.

• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.


Additional Responsibilities

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Functions in place of the Front Office Manager in his/her absence.

• Communicates critical information from pre- and post-convention meetings to the Front Office staff.

• Participates in department meetings


Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.



  • Complex Front Office Manager

    1 month ago

    Dania Beach, Florida, United States AC Hotel by Marriott Fort Lauderdale Airport Full time

    Job SummaryThe Front Office Manager is responsible for ensuring the operation of the Guest Services, AYS, Bellstand and Concierge in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.Essential Job TasksRespond to all guests'...

  • Front Office Manager

    4 weeks ago

    Dania, United States Four Points by Sheraton Fort Lauderdale Airport - Dania Beach Full time

    DescriptionWe are hiring a Front Office Manager.Role Responsibilities:The Guest Services Manager/Front Office Manager is responsible for the success of the front desk, for ensuring guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest...

  • Front Office Manager

    4 days ago

    Dania Beach, Florida, United States Concord Hospitality Full time

    Job Summary:We are seeking a highly skilled and experienced Front Office Manager to join our team at Concord Hospitality. As a key member of our hotel operations team, you will be responsible for ensuring exceptional guest satisfaction and product quality standards are met.Key Responsibilities:Guest Service:Maintain a high level of guest satisfaction through...

  • Assistant Front Office Manager

    2 days ago

    Dania Beach, Florida, United States Le Meridien Dania Beach at Fort Lauderdale Airport Full time

    Job SummaryAs a key member of our Front Office team at Le Meridien Dania Beach at Fort Lauderdale Airport, the Assistant Front Office Manager plays a vital role in ensuring the smooth operation of our front desk and guest services. This is an exciting opportunity to join a dynamic team and contribute to delivering exceptional guest experiences.Key...

  • Front Office Coordinator

    7 days ago

    Long Beach, California, United States Beach Front Property Management, Inc. Full time

    Job OverviewThe role of the receptionist is pivotal in establishing a welcoming atmosphere for clients and visitors at Beach Front Property Management, Inc. This position requires a proactive individual who embodies our core values and thrives in a dynamic work environment.Key Responsibilities:Be the first point of contact for all visitors and callers,...

  • Front Office Coordinator

    7 days ago

    Long Beach, California, United States Beach Front Property Management, Inc. Full time

    Job OverviewAt Beach Front Property Management, Inc., we value individuals who embody our core principles and are passionate about property management. We are seeking a self-driven professional who thrives in a dynamic environment and is eager to learn and grow.Position Summary: The receptionist serves as the initial point of contact for our organization,...

  • Overnight Front Office Specialist

    2 weeks ago

    Dania Beach, Florida, United States Le Meridien Dania Beach at Fort Lauderdale Airport Full time

    Position Overview:At Le Meridien Dania Beach at Fort Lauderdale Airport, we are dedicated to delivering exceptional experiences that allow our guests to explore the unique offerings of each destination. Our clientele is diverse, sophisticated, and values the timeless elegance of our service. We are seeking dedicated and knowledgeable individuals to enhance...

  • Overnight Front Office Auditor

    2 weeks ago

    Dania Beach, Florida, United States Le Meridien Dania Beach at Fort Lauderdale Airport Full time

    Position Overview:At Le Meridien Dania Beach at Fort Lauderdale Airport, we are dedicated to providing our guests with exceptional experiences that highlight the unique aspects of our location. Our ideal candidates are those who are inquisitive, imaginative, and culturally aware, embodying the essence of refined service. Role Summary:The primary role of the...

  • Front Desk Manager

    3 months ago

    Dania Beach, United States Auro Hotels Full time

    ** Front Desk Manager** **Job Category****:** Front Office **Requisition Number****:** FRONT02357 Showing 1 location **Job Details** **Description** **Supervisory Responsibilities** Directly or indirectly supervises associates and/or supervisors. Carries out supervisory responsibilities in accordance with the organization's policies, procedures and...

  • Assistant Front Office Manager

    2 days ago

    Myrtle Beach, South Carolina, United States Crestview Management, LLC Full time

    Job SummaryThe Assistant Front Office Manager is responsible for assisting the Front Office Manager in managing the day-to-day operations of the front office department. This includes overseeing the front desk, reservations, guest services, and housekeeping departments. The Assistant Front Office Manager will also be responsible for ensuring that all guests...

  • Overnight Front Office Auditor

    7 days ago

    Dania Beach, Florida, United States Le Meridien Dania Beach at Fort Lauderdale Airport Full time

    Position Overview:At Le Meridien Dania Beach at Fort Lauderdale Airport, we are dedicated to providing our guests with unique and enriching experiences that reflect the charm of our location. Our clientele consists of inquisitive and cultured individuals who value refined service and memorable interactions. We are currently seeking a proactive and...

  • Office Manager

    1 month ago

    Long Beach, United States Beach Front Property Management, Inc. Full time

    Job DescriptionJob DescriptionDescription:At Beach Front, our core values are the key to our success. We are comprised of individuals who are passionate about property management, enjoy a fast-paced, grow or die environment, wants to make the team excel, communicates with radical transparency, and ensures the customer comes first, always. The Office Manager...

  • Assistant Front Office Manager

    4 days ago

    Miami Beach, Florida, United States The Gates South Beach Full time

    Job SummaryThe Assistant Front Office Manager is a key member of our hotel's operations team, responsible for ensuring the smooth and efficient management of the front desk and guest services. This role requires a high level of attention to detail, excellent communication skills, and a passion for delivering exceptional customer service.Key...

  • Front Office Assistant

    3 weeks ago

    Newport Beach, United States Unicon Pharma Inc Full time

    Job DescriptionJob DescriptionJob Title: Front Office AssistantPosition Summary:The Front Office Assistant performs a variety of clerical duties and front office operations in support of the patient care activities ensuring even patient flow and continuous communication within the department, referring physician offices and organization staff.Interacts with...

  • Assistant Front Office Supervisor

    2 weeks ago

    West Palm Beach, Florida, United States Daily Management Inc Full time

    Job OverviewDaily Management Inc. is seeking an Assistant Front Office Supervisor to join our team at Palm Beach Shores Resort. This role comes with a sign-on bonus upon hire.The selected candidate will play a crucial role in managing Front Office Operations, performing Manager on Duty responsibilities, and collaborating with various departments to enhance...

  • Front Office Assistant

    3 weeks ago

    Newport Beach, United States APN Software Services Inc Full time

    Job DescriptionJob DescriptionThe Front Office Assistant performs a variety of clerical duties and front office operations in support of the patient care activities ensuring even patient flow and continuous communication within the department, referring physician offices and organization staff. -Interacts with patients, their family members or surrogate...

  • Front Office Manager

    3 months ago

    Miami Beach, United States HirefinderRPO Full time

    We are seeking for an experience Front Office Manager Responsible for the management of all aspects of the Front Office functions, in accordance with resort standards.Responsibilities:Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.Supervises activities of all Security Office, Employee Entrance and Patrol...

  • Front Desk Supervisor

    3 months ago

    Dania Beach, United States Le Meridien Dania Beach at Fort Lauderdale Airport Full time

    Job DescriptionJob DescriptionJob SummaryOur jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Front Desk Supervisor takes the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front...

  • Front Desk Supervisor

    3 months ago

    Dania Beach, United States Le Meridien Dania Beach at Fort Lauderdale Airport Full time

    Job Description Job Summary Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Front Desk Supervisor takes the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take...

  • Front Office Assistant

    1 month ago

    Newport Beach, United States Unicon Pharma Inc Full time

    Job DescriptionJob DescriptionPosition Summary:The Front Office Assistant performs a variety of clerical duties and front office operations in support of the patient care activities ensuring even patient flow and continuous communication within the department, referring physician offices and organization staff.Interacts with patients, their family members or...