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Front Office Manager

2 months ago

Atlantic Beach Florida, United States Sage Hospitality Full time
Job Summary

Sage Hospitality is seeking a highly skilled and experienced Front Office Supervisor to join our team. As a key member of our front office team, you will be responsible for ensuring exceptional customer service and a seamless guest experience.

Key Responsibilities
  • Supervise and train front desk staff to ensure optimal service delivery and high levels of customer satisfaction.
  • Respond to guest inquiries and resolve issues in a professional and courteous manner.
  • Manage front desk operations, including check-in and check-out procedures, to ensure efficient and accurate processing of guest transactions.
  • Monitor and maintain accurate records of guest accounts, including payments and charges.
  • Develop and implement strategies to increase guest satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless guest experience and resolve any issues that may arise.
Requirements
  • High school education or equivalent experience.
  • 1 or more years of experience in a related position, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong problem-solving and analytical skills.
  • Knowledge of hotel operations and front office procedures.
Working Conditions

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.