Service Operations Coordinator

2 weeks ago


Marquand, Missouri, United States Ferrellgas Full time

Position Overview:

As a recognized leader in the industry, Ferrellgas is committed to delivering exceptional service through empowered employees. We are seeking a Service Coordinator who will play a crucial role in providing local customer support. This position involves addressing routine inquiries and resolving issues related to our products and services. Additionally, the Service Coordinator will oversee the effective scheduling and routing of service operations.

Key Responsibilities:

  • Manage daily operations related to service scheduling and routing while ensuring compliance with operational processes.
  • Maintain a comprehensive database of planning and regulatory requirements pertinent to various jurisdictions.
  • Act as the primary liaison for project-related communications.
  • Engage proactively with customers throughout the project lifecycle, including follow-up communications post-completion.
  • Inform the Customer Service Manager (CSM) and District Managers (DMs) of all regulatory requirements prior to initiating site plans.
  • Ensure the accurate completion and filing of site plans in shared folders, verifying their legitimacy.
  • Initiate the permitting process promptly upon completion of site plans, advising customers on necessary lead times.
  • Document and publish a detailed timeline for each project.
  • Request utility surveys to facilitate timely installations.
  • Submit service orders for tank set operations in accordance with project timelines.
  • Obtain CSM approval for pricing and fees related to regulatory processes.
  • Coordinate all necessary inspections throughout the project phases.
  • Follow up to secure inspection approvals, ensuring proper documentation and communication.
  • Provide regular updates to the leadership team regarding ongoing projects, challenges faced, and completions achieved.
  • Balance effective communication, customer service, documentation, and process initiation.
  • Offer backup support to the Customer Service Support (CSS) team during peak times.

Qualifications:

  • High school diploma or equivalent is required.
  • A minimum of 5 years of experience in customer service is essential.
  • Proficiency in advanced Excel is necessary.
  • Basic accounting knowledge is preferred.
  • Strong organizational capabilities are a must.
  • Experience in typing and data entry is required.
  • Excellent telephone communication skills are essential.
  • General proficiency in PC applications (Word, Excel, PowerPoint) and routing/distribution software is preferred.
  • Ability to collaborate effectively within a team environment.


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