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Export Operations Coordinator

2 months ago

Marquand, Missouri, United States BDP International Full time

About BDP International:

BDP International is a leading global logistics provider with a strong presence in 135 countries. With annual sales exceeding $2.1 billion USD, the company offers a wide range of logistics services to over 4,000 customers worldwide.

Job Summary:

We are seeking an experienced Export Operations Coordinator to join our team. The successful candidate will be responsible for handling key accounts, ensuring proper handling of ocean export and import shipments, and implementing SOPs for smooth operations.

Key Responsibilities:

  • Handling key accounts export/import customer service activity
  • Ensuring proper handling of ocean export and imports shipments through proper channels and planning of shipments
  • Implementing SOPs guidelines of company on a regular basis for smooth handling of shipments as per agent's or clients requirement
  • Ensuring prompt and courteous service are provided to agents and end-customers by the customer service and operations department
  • Follow up with operations and customer service team for hassle free operations
  • Follow up with customers, coordinating with CHAs & Transporters, CFS, ICD for smooth operations
  • Arranging survey/inspections/certificates from the vendors
  • Ensuring timely updating of DSR as per company policy and sending the same customers on daily basis as well as to higher-ups in Head office
  • Building relationship with overseas agents and clients for FOB selling and nominations
  • Supporting operation team of Ocean Export & Import whenever required
  • Handling Client Grievance & Handling Customs related issues
  • In Admin Desk, choosing the right vendor, negotiation, selection and finalization of rate contract, completing the vendor registrations and regular follow-up
  • In case of contract renewal, proactive follow up and contract renewal is completing before it gets expired
  • Vendor monitoring and conducting the review meetings on regular basis, submitting the feedback to Head office
  • Maintaining Vendor outstanding and coordinating with Finance team for on time payments release to them and Arranging the TDS certificates to Vendors regularly

Requirements:

  • Prefer at least two (3) years of experience handling import/export trafficking functions with a freight forwarder/broker
  • Prefer two (3) to three (4) years of experience in customer service duties
  • Must be able to work in a fast-paced environment
  • Good communication and organization skills and a strong attention to detail are required
  • The ability to work on a team and leadership experience is strongly desired
  • Candidate should have the ability to learn various computer programs