Service Coordinator

2 months ago


Marquand, Missouri, United States Ferrellgas Full time
{"title": "Service Coordinator", "content": "Overview

Ferrellgas is a leading employer in America, recognized by Forbes as one of the Best Employers in 2017. We are seeking a Service Coordinator to provide exceptional customer service and support to our customers. This role involves answering routine questions, resolving issues, and providing efficient routing of service work. The ideal candidate will have a high school diploma and at least 5 years of customer service experience.

Responsibilities
  • Perform daily operations of service routing and scheduling, ensuring compliance with operational processes and productivity standards.
  • Maintain accurate databases of planning and regulatory requirements for each county and municipality.
  • Serve as the primary point of contact for project communications, proactively communicating with customers throughout the project.
  • Notify the CSM and DMs of regulatory requirements prior to initiating each site plan.
  • Ensure site plans are completed, collected, and filed on shared folders, evaluating accuracy and legitimacy.
  • Initiate communication to prompt the permitting process, communicating with customers on lead times.
  • Maintain and publish proficient timelines for each project.
  • Request utility surveys to avoid delays in installation.
  • Submit tank set service orders according to project timelines and service reservation calendars.
  • Obtain approval from the CSM for applicable pricing and fees associated with regulatory processes.
  • Request necessary inspections during project phases and follow up to gain approvals.
  • Provide regular updates to the leadership team on active projects, challenges, and completions.
  • Maintain a balance between communication, customer service, documentation, and step process initiation.
  • Provide backup support to the CSS customer service team during peak periods.
", "benefits": "Benefits
  • Medical, Dental, and Vision
  • Company-provided STD, LTD, Life, and AD&D
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA)
  • 401(k) with company match
  • Paid Time Off (PTO)
  • Employee Stock Ownership Plan (ESOP)
  • Wellness Program
  • Parental Leave Benefit
  • Tuition Reimbursement
  • Employee Referral Program
  • Propane Discounts
", "qualifications": "Qualifications
  • High school diploma or equivalent required
  • 5+ years of customer service experience required
  • Advanced Excel skills
  • Basic accounting skills
  • Strong organizational skills
  • Typing and data entry experience
  • Proven telephone communication skills
  • General PC skills (Word, Excel, PowerPoint) routing/distribution software experience preferred
  • Ability to work within a team environment
", "lang_code": "en-US"}
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