HVAC Service Operations Coordinator

6 days ago

Marquand, Missouri, United States Johnson Controls International Full time
Job Summary

We are seeking a highly organized and detail-oriented HVAC Service Operations Coordinator to join our team at Johnson Controls International. As a key member of our service operations team, you will be responsible for managing the scheduling of technicians and mechanics, ensuring timely completion of preventative maintenance, and aligning with monthly forecasting goals.

Key Responsibilities
  • Service Scheduling: Receive and schedule customer calls for service, manage the schedule of assigned technicians and mechanics, and ensure that the schedule allows for timely completion of preventative maintenance.
  • Debriefing and Communication: Debrief activities of assigned technicians/mechanics daily, coordinating with technicians/mechanics to resolve concerns quickly, and assess job completion.
  • Customer Communication: Communicate the action plan and services to be provided directly to the customer, ensure work has been performed to the customer's expectations, and perform follow-up with the customer as needed.
  • Administrative Tasks: Ensure that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen, and perform other administrative tasks as assigned.
Requirements
  • Education: High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling.
  • Skills: Proficient computer skills, comfortable with Microsoft office and Google suite skills, and strong interpersonal skills to effectively communicate with both internal and external clients.
  • Experience: Able to prioritize work activities based upon financial impact to desired business goals, and able to influence diverse teams to accomplish tasks/goals.
Preferred Qualifications
  • Education: Associates degree preferred.
  • Experience: HVAC experience skills preferred, and experience and/or basic project accounting or costing principles is desired.
Equal Employment Opportunity

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

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