Service Operations Coordinator
2 months ago
Position Overview:
As a recognized leader in the propane industry, Ferrellgas is committed to delivering exceptional service through a dedicated workforce. We are seeking a Service Coordinator who will play a vital role in providing local customer support and managing service operations efficiently. This role involves addressing customer inquiries and resolving issues related to our products and services.
Key Responsibilities:
- Oversee daily service routing and scheduling operations while ensuring compliance with operational processes.
- Maintain a comprehensive database of planning and regulatory requirements for various jurisdictions.
- Act as the primary liaison for project communications, ensuring proactive updates to customers throughout the project lifecycle.
- Coordinate with the Customer Service Manager (CSM) and District Managers (DMs) regarding local regulatory requirements before initiating site plans.
- Ensure the accurate completion and filing of site plans in shared folders, evaluating for correctness and legitimacy.
- Initiate the permitting process once site plans are finalized, informing customers of necessary lead times.
- Document and publish timelines for each project, ensuring timely execution.
- Request utility surveys to facilitate prompt installations.
- Submit service orders for tank set installations according to project timelines.
- Obtain pricing and fee approvals from the CSM related to regulatory processes.
- Request and follow up on necessary inspections throughout the project phases.
- Provide regular updates to the leadership team regarding active projects, challenges, and completions.
- Balance effective communication, customer service, and documentation throughout the process.
- Offer backup support to the customer service team during peak times.
Qualifications:
- High school diploma or equivalent is required.
- A minimum of 5 years of experience in customer service is essential.
- Proficiency in advanced Excel and basic accounting skills.
- Strong organizational and data entry skills.
- Excellent telephone communication abilities.
- General proficiency in PC applications (Word, Excel, PowerPoint) and routing/distribution software is preferred.
- Ability to collaborate effectively within a team environment.
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