Executive Operations Leader

2 weeks ago

Bellevue, Washington, United States Zenoti Full time

About Zenoti: Zenoti is a premier provider of an integrated, cloud-based software platform tailored for the beauty and wellness sector. Our comprehensive solution empowers users to efficiently oversee all facets of their operations through a unified mobile interface, encompassing online appointment scheduling, point of sale (POS), customer relationship management (CRM), workforce management, inventory oversight, and integrated marketing initiatives. Zenoti is dedicated to assisting clients in optimizing their systems, minimizing expenses, and enhancing customer loyalty and spending.

Our Impact: With a robust presence in over 50 countries, Zenoti supports more than 30,000 salons, spas, medspas, and fitness centers. Our esteemed clientele includes renowned global brands, demonstrating our capability to cater to diverse business needs.

Achievements: Zenoti has recently attained significant milestones, including achieving a valuation exceeding $1 billion, recognition as a Next Tech Titan by GeekWire, securing an $80 million investment from TPG, and being ranked as the 316th fastest-growing company in North America by Deloitte's Technology Fast 500. We are also honored to be recognized as a Great Place to Work Certified™ organization, reflecting our commitment to fostering an empowering work environment.

Role Overview: We are in search of a highly skilled and experienced Executive Operations Leader to join our dynamic team. As a pivotal figure in our organization, you will play a crucial role in shaping our corporate strategy, identifying new business avenues, and optimizing our growth trajectory. If you possess a strategic mindset and a proven history of success in operations, project management, and executive support, we welcome your application to be part of our exciting journey.

Key Responsibilities:

  • Operations and Project Management: Collaborate with the leadership team to develop and implement strategies that enhance the efficiency of our programs and overall business operations.
  • Lead the planning, execution, and monitoring of key initiatives and projects across the organization, ensuring alignment with strategic objectives.
  • Work with cross-functional teams to promote operational excellence, refine processes, and boost efficiency.
  • Establish regular meeting rhythms and gather feedback through one-on-one sessions, synthesizing insights into actionable improvement opportunities.

Executive Support:

  • Provide strategic assistance to the executive team, including preparing presentations, analyzing key performance indicators (KPIs), and managing communications with stakeholders.
  • Oversee scheduling, priorities, and commitments to ensure effective time management and alignment with strategic goals.

Strategic Planning and Analysis:

  • Contribute to the formulation and execution of the company's strategic plan, conducting market research, competitive analysis, and gathering customer insights.
  • Analyze business performance, identify trends and opportunities, and deliver data-driven recommendations to the executive team.

Qualifications:

  • A minimum of 5-7 years of experience in operations, project management, and executive support, ideally within high-growth startups or related sectors.
  • A proven track record of successfully managing complex projects and initiatives.
  • A strong grasp of business operations, process enhancement, and project management methodologies.
  • Exceptional analytical, problem-solving, and decision-making capabilities.
  • Excellent communication, negotiation, and interpersonal skills.
  • Demonstrated success in collaborating with C-level stakeholders and leading through influence.
  • An academic background with an MBA from a reputable institution is preferred.
  • Previous experience as a Chief of Staff or in management consulting is a significant advantage.

Equal Employment Opportunity: Zenoti is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind. This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, and training.

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