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Strategic Solutions Leader
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We are seeking a seasoned professional to lead our team of technical consultants and sales professionals in delivering high-quality solutions to our clients. As a Senior Consulting Manager, you will be responsible for the leadership and management of a team of highly skilled consultants and leaders, including the selling, enablement, staffing, and professional development of the team.
Key Responsibilities- Directly lead and manage a team of Consulting Managers, Team Leads, and consultants, providing mentoring and support for individual career development, including coordinating quarterly and annual performance and bonus reviews, managing administrative tasks, and ensuring high-quality technical deliverables.
- Collaborate with Regional Director and other Consulting Managers to appropriately staff and utilize consultant team members to align with customer and project needs, plan for new customer engagements, and address escalations.
- Involved in and leading the sales process to position Customer Success and Managed Services, build relationships and early credibility with customers, and develop scoping, sizing, and SOW development for future projects.
- Achieve corporate annual P&L targets and metrics, including utilization, forecasting bookings and revenue, revenue attainment, capacity planning, and profitability.
- Accountable for ensuring high-quality technical deliverables with regard to system architecture, performance, scalability, usability, and meeting client's business objectives.
- Accountable for adherence to and innovation of technical solution delivery methodology and best practices.
- Provides best effort scope and estimates related to major changes or timelines of technical deliverables during project delivery or in support of sales opportunities.
- Works with teams to formulate and drive innovation for the betterment of the global Customer Success processes, programs, and organization.
- Promotes and embodies a team culture that aligns with IBM-Apptio's and global Customer Success values.
- Provides delivery expertise and oversight/guidance to MS Consulting leaders and staff to ensure timely, high-quality delivery of implementation projects.
- Serves as an escalation point from the team for questions or concerns from internal stakeholders or customers, including customer governance, scope management, best practices, internal project reviews, and escalations.
- Ensures delivery and operational excellence through a high degree of rigor and attention to detail on consultant activities and project execution.
- Clearly communicates to executive management any issues that affect success of staff or customers.
- On-going leadership and enabling of Managers, Team Leads, team members on their respective career paths through promoting growth through constructive and critical feedback.
- Consistent focus on maintaining and raising the bar for new consultants with a goal of compressing time between start date and successful productivity.
- Supports the hiring pipeline via candidate screening, interviews, and decisions on new hires.
- Provides new hires with a positive employee experience in all aspects from onboarding and development to familiarization with the work environment and team.
- Supports continual improvement of recruiting, hiring, and onboarding processes, identifying deficiencies and suggesting or implementing appropriate changes.
- Education in Computer Science, Computer Engineering, Electrical Engineering, MIS, Finance, or equivalent experience.
- 5+ years of leadership/management experience in professional services and positioning/selling of services, technical consulting, or another similar type of solution delivery team.
- At least 5+ years of technical consulting or software applications/SaaS experience in IT services delivery and project management.
- Technical knowledge and experience in deploying enterprise-level and/or SaaS software solutions.
- Ability to quickly translate business requirements into an effective technical approach.
- Resilience and resourcefulness when solving complex problems.
- Pride in personal achievement and deliverables.
- Comfortable providing and receiving upward/downward feedback.
- Strong relationship building skills.
- Excellent time management, delegation, and organizational skills.
- Client-focused attitude – a client advocate.
- Positive attitude, adaptable, high integrity, and team-focused.
- Functional knowledge and application of IT Applications in Financial Management including Budgeting, Cost Allocations, Capital & Operating Expense handling, Program Portfolio Management, and Application / Infrastructure support.
- Operational knowledge of IT infrastructure domains including data centers, network / communications, server utilization, virtual environments, storage, and application development & maintenance.
- Knowledge and application of relational database concepts and/or strong MS Excel skills.
- Previous experience in leading, managing, selling, and managing a P&L/metrics for professional services, technical consulting, or other similar type of solution implementation teams.