Automotive Service Receptionist

5 days ago


Paramus, New Jersey, United States Westbury Jeep Chrysler Dodge Full time

Job Summary:

We are seeking a highly skilled and detail-oriented Automotive Service Receptionist to join our team at Westbury Jeep Chrysler Dodge. As a key member of our service department, you will play a vital role in ensuring exceptional customer satisfaction and providing top-notch support to our customers.

Key Responsibilities:

  • Transaction Handling: Accurately process customer transactions, including cash, checks, and credit card payments, and maintain accurate records of received amounts.
  • Customer Service: Provide exceptional customer service, handling complaints with integrity and composure, and referring dissatisfied customers to the appropriate individuals for resolution when necessary.
  • Administrative Support: Maintain and file repair orders, parts invoices, and rental forms, and compile lists of missing documents.
  • Communication: Assist the service and parts department by providing telephone coverage and collaborating with department managers to stay informed about new products and services.
  • Professionalism: Maintain a professional appearance at all times and ensure a neat and clean work area.

Requirements:

  • Proficiency: Proficiently execute each of the essential duties listed above.
  • Knowledge and Skills: Possess the requisite knowledge, skills, and abilities essential for the job's responsibilities.

Benefits:

  • Medical and Dental Insurance
  • 401(k) Retirement Plan
  • Employee Discounts on Vehicle Purchases, Parts, and Service
  • Paid Time Off
  • Supplemental Benefit Plans (Short-Term Disability, Long-Term Disability, Supplemental Life Insurance)
  • Comprehensive Employee Recognition Programs
  • Opportunities for Career Advancement
  • Professional Development Assistance
  • Retirement Plan

Schedule: Monday - Thursday, 4:00 PM - 8:00 PM, Saturday, 8:45 AM - 5:00 PM



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