Automotive Service Receptionist
5 days ago
Job Summary:
We are seeking a highly skilled and detail-oriented Automotive Service Receptionist to join our team at Westbury Jeep Chrysler Dodge. As a key member of our service department, you will play a vital role in ensuring exceptional customer satisfaction and providing top-notch support to our customers.
Key Responsibilities:
- Transaction Handling: Accurately process customer transactions, including cash, checks, and credit card payments, and maintain accurate records of received amounts.
- Customer Service: Provide exceptional customer service, handling complaints with integrity and composure, and referring dissatisfied customers to the appropriate individuals for resolution when necessary.
- Administrative Support: Maintain and file repair orders, parts invoices, and rental forms, and compile lists of missing documents.
- Communication: Assist the service and parts department by providing telephone coverage and collaborating with department managers to stay informed about new products and services.
- Professionalism: Maintain a professional appearance at all times and ensure a neat and clean work area.
Requirements:
- Proficiency: Proficiently execute each of the essential duties listed above.
- Knowledge and Skills: Possess the requisite knowledge, skills, and abilities essential for the job's responsibilities.
Benefits:
- Medical and Dental Insurance
- 401(k) Retirement Plan
- Employee Discounts on Vehicle Purchases, Parts, and Service
- Paid Time Off
- Supplemental Benefit Plans (Short-Term Disability, Long-Term Disability, Supplemental Life Insurance)
- Comprehensive Employee Recognition Programs
- Opportunities for Career Advancement
- Professional Development Assistance
- Retirement Plan
Schedule: Monday - Thursday, 4:00 PM - 8:00 PM, Saturday, 8:45 AM - 5:00 PM
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