Office Administration Coordinator
2 weeks ago
Position Title: Office Administration Coordinator
Organizational Overview:
CarePlus New Jersey has been at the forefront of mental health services and integrated care in Northern New Jersey for over 45 years. Our commitment is to provide exceptional mental health, addiction recovery, and community-based services. We aim to deliver affordable, accessible, and holistic care that empowers individuals to achieve their full potential and improve their quality of life.
Role Summary:
The Office Administration Coordinator will be responsible for delivering comprehensive administrative and clerical support to management, staff, and clients. Key responsibilities include, but are not limited to, maintaining records, performing data entry, preparing billing, verifying insurance, generating reports, and tracking consumer contact logs. The ability to identify issues, gather data, establish facts, and draw valid conclusions is essential.
Key Responsibilities:
- Act as the first point of contact for walk-ins and scheduled appointments, both in-person and via telehealth.
- Review, verify, and update client demographic and insurance information in the electronic health record system.
- Possess a general understanding of insurance benefits and coverage, with familiarity in Patient Verification Systems being advantageous.
- Confirm insurance benefits and eligibility for clients.
- Input insurance benefits into the electronic health record system.
- Collect payments at the time of service and manage outstanding balances, either virtually or in-person.
- Answer phone calls and provide routine information while assisting clients in a friendly and professional manner.
- Schedule appointments and conduct confirmations and reminders.
- Perform various clerical tasks, including copying, scanning documents, and completing departmental orders.
- Maintain office equipment, including printers and fax/scanner machines.
- Effectively communicate information in one-on-one and small group settings to clients and colleagues.
Qualifications:
- High School diploma (HSD) or General Education Degree (GED); a Bachelor's Degree is preferred.
- A minimum of two years of receptionist experience in a medical or mental health setting.
- A valid Driver's license is required and must meet the agency's automobile insurance criteria.
What We Offer:
- 401K plan
- Comprehensive health insurance at a competitive cost
- Union benefits
- Life & AD&D insurance; Short-term and Long-term disability coverage
- Per diem opportunities
- Exceptional supervision and training
- Continuing education, tuition reimbursement, and eligibility for loan forgiveness
- 10% discount on daycare services
About CarePlus New Jersey:
At CarePlus, we embrace a culture of diversity and inclusion in all our policies and procedures. We are an equal employment opportunity employer, ensuring that all qualified applicants receive consideration for employment without regard to race, color, age, religion, gender, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by Federal and State laws.
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