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Service Desk Coordinator

2 months ago

Paramus, New Jersey, United States Paramus Chevrolet Full time
Job Summary

Paramus Chevrolet is seeking a highly skilled and detail-oriented Automotive Service Receptionist to join our team. As a key member of our service department, you will play a pivotal role in ensuring customer satisfaction by handling transactions, providing exceptional customer service, and maintaining accurate records.

Key Responsibilities
  • Transaction Handling: Process customer payments, reconcile bills, and provide change as needed.
  • Customer Service: Respond to customer inquiries, resolve issues, and provide a positive experience.
  • Record Keeping: Maintain accurate records of transactions, repair orders, and parts invoices.
  • Support Services: Assist the service and parts departments with telephone coverage and clerical tasks.
Requirements
  • Excellent Communication Skills: Ability to effectively communicate with customers, colleagues, and management.
  • Attention to Detail: Maintain accurate records and ensure attention to detail in all aspects of the job.
  • Organizational Skills: Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines.
  • Teamwork: Collaborate with colleagues to achieve departmental goals and objectives.
Benefits
  • Competitive Hourly Rate: Based on experience.
  • Medical and Dental Insurance.
  • 401(k) Retirement Plan.
  • Employee Discounts on vehicle purchases, parts, and service.
  • Paid Time Off.
  • Supplemental Benefit Plans (Short-Term Disability, Long-Term Disability, Supplemental Life Insurance).
  • Comprehensive Employee Recognition Programs.
  • Opportunities for Career Advancement.
  • Professional Development Assistance.