Automotive Service Consultant

2 weeks ago

Paramus, New Jersey, United States Paramus Chevrolet Full time

Paramus Chevrolet, a proud member of the VIP Automotive Group of Long Island, is recognized for its outstanding leadership and customer-centric culture. We offer a professional work atmosphere, ongoing training, and the chance to be part of one of Long Island's leading automotive groups.

At VIP, our mission is to deliver exceptional value and experiences for every customer, aiming to outshine our competitors. We strive to be the premier provider of automotive sales and service, empowering our team to create memorable customer interactions.

Our employees benefit from a supportive work environment with opportunities for professional development through training and internal advancement.

Automotive Service Advisor
Full-Time Position: 5/6 Day Work Week
Monday – Saturday

Key Responsibilities:
The ideal candidate will demonstrate a high level of service, skill, eagerness to grow, collaborate, and achieve both personal and team goals. We equip our staff with the necessary tools to meet customer needs. A strong Customer Satisfaction Index (CSI) and a passion for assisting customers are essential.

  • Coordinate service appointments and collect customer and vehicle information in advance when feasible.
  • Welcome customers promptly and courteously, gathering essential vehicle details.
    Accurately document customer vehicle concerns on repair orders.
  • Conduct test drives with customers or refer to a technician to verify identified issues.
  • Review service history, inspect vehicles, and suggest additional necessary services.
  • Advise customers on vehicle maintenance and emphasize the importance of adhering to manufacturer specifications.
  • Provide detailed and accurate written estimates for labor and parts.
  • Establish a "promised time" for service completion, coordinating with the dispatcher as necessary.
  • Obtain customer signatures on repair orders and provide copies for their records.
  • Determine the customer's payment method, securing credit approval if needed.
  • Inform the dispatcher of incoming work and monitor repair progress throughout the day.
  • Communicate any changes in estimates or promised time to customers, explaining costs and time requirements in detail and obtaining necessary authorizations for additional repairs.
  • Implement and maintain a service marketing program.
  • Review repair orders to ensure completion, noting any additional work and authorization, and properly close out repair orders.
  • Ensure vehicles are parked in designated areas, securely locked, and keys are stored correctly.
  • Keep service department forms, menus, and pricing guides current.
  • Explain completed work and associated charges to customers.
  • Implement quality control measures to minimize comebacks.
  • Maintain high customer satisfaction standards.
  • Manage phone inquiries related to appointments and ongoing work.
  • Inspect vehicles for bodywork, inform customers of necessary repairs, and provide estimates for bodywork.
  • Oversee the cleaning and preparation of new and used vehicles.
  • Maintain a professional appearance and ensure cleanliness of the work area.

Qualifications:

2+ years of prior service advisor experience
1 year of experience in a dealership environment.

To succeed in this role, candidates must fulfill each essential duty satisfactorily. The qualifications listed above represent the necessary knowledge, skills, and abilities. Reasonable accommodations may be provided for individuals with disabilities.

Job Type:
Full-time

Salary:
$85,000 - $115,000 including commission and bonuses

Benefits Include:

  • Medical and Dental Insurance
  • 401(k) Retirement Plan
  • Employee Discounts on Vehicle Purchases, Parts, and Service
  • Paid Time Off
  • Supplemental Benefit Plans (Short-Term Disability, Long-Term Disability, Supplemental Life Insurance)
  • Comprehensive Employee Recognition Programs
  • Opportunities for Career Advancement
  • Professional Development Assistance
  • Retirement Plan

Schedule:

Monday to Saturday

Supplemental Pay Types:

Bonus Pay
Commission Pay



Compensation details: Yearly Salary



PIe60c2b63b42d

  • Automotive Service Consultant

    2 weeks ago

    Paramus, New Jersey, United States Paramus Chevrolet Full time

    Paramus Chevrolet, a member of the VIP Automotive Group of Long Island, is recognized for its outstanding leadership and customer-centric environment. We offer a professional workplace, ongoing training, and the chance to be part of one of Long Island's leading automotive groups.At VIP, our goal is to deliver exceptional value and experiences for every...

  • Automotive Service Consultant

    2 weeks ago

    Paramus, New Jersey, United States Paramus Chevrolet Full time

    Paramus Chevrolet, a member of the VIP Automotive Group of Long Island, is recognized for its outstanding leadership and customer-centric culture. We provide a professional work atmosphere, ongoing training, and the chance to be part of one of Long Island's leading automotive groups.At VIP, our goal is to deliver exceptional value and experiences for every...

  • Automotive Service Consultant

    3 days ago

    Paramus, New Jersey, United States Lithia Motors Full time

    About the RoleLithia Motors is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.Key ResponsibilitiesInitiate automotive services and repairs, ensuring accurate and timely completion.Serve as the primary point of contact between customers...

  • Automotive Service Technician

    2 weeks ago

    Paramus, New Jersey, United States Paramus Chevrolet Full time

    Paramus Chevrolet is a distinguished member of the VIP Automotive Group, recognized for its outstanding leadership and customer-centric culture. We invite you to join our team, where you will find a professional work atmosphere, ongoing training, and the chance to be part of one of Long Island's most successful automotive groups.At VIP, our mission is to...

  • Automotive Service Receptionist

    6 days ago

    Paramus, New Jersey, United States Paramus Chevrolet Full time

    Job SummaryParamus Chevrolet is seeking a highly skilled and detail-oriented Automotive Service Receptionist to join our team. As a key member of our service department, you will be responsible for providing exceptional customer service, handling transactions, and ensuring a seamless experience for our clients.Key ResponsibilitiesCustomer Service: Provide...

  • Automotive Service Receptionist

    3 days ago

    Paramus, New Jersey, United States Westbury Jeep Chrysler Dodge Full time

    Job Summary:We are seeking a highly skilled and detail-oriented Automotive Service Receptionist to join our team at Westbury Jeep Chrysler Dodge. As a key member of our service department, you will play a vital role in ensuring exceptional customer satisfaction and providing top-notch support to our customers.Key Responsibilities:Transaction Handling:...

  • Service Desk Coordinator

    6 days ago

    Paramus, New Jersey, United States Paramus Chevrolet Full time

    Job SummaryParamus Chevrolet is seeking a highly skilled and detail-oriented Automotive Service Receptionist to join our team. As a key member of our service department, you will play a pivotal role in ensuring customer satisfaction by handling transactions, providing exceptional customer service, and maintaining accurate records.Key...

  • Automotive Alignment Technician

    3 days ago

    Paramus, New Jersey, United States Mavis Tires & Brakes at Discount Prices Full time

    About the PositionMavis Tires & Brakes at Discount Prices is seeking a skilled Automotive Alignment Technician to join our team at one of our state-of-the-art automotive service, repair, and tire sales centers.Job SummaryWe are looking for a highly motivated and detail-oriented individual to perform tire alignments on customer vehicles using the latest...

  • Automotive Maintenance Specialist

    2 weeks ago

    Paramus, New Jersey, United States Lithia Motors Full time

    Company: Lithia Motors Position Overview: Automotive Maintenance Specialist At Lithia Motors, we pride ourselves on providing exceptional value and building lasting relationships with our customers. Our commitment to personal accountability, continuous improvement, and a positive work environment sets us apart in the automotive industry. Role...

  • Investment Consultant

    21 hours ago

    Paramus, New Jersey, United States Charles Schwab Full time

    About the RoleAs a Financial Consultant at Charles Schwab, you will have the opportunity to learn and grow within our Branch Network at the ground floor. This role provides the exposure and experience required to advance in the challenging space of financial consulting.Key ResponsibilitiesBuild a book of business through proactive, outbound calls to existing...

  • Cosmetic Consultant

    2 weeks ago

    Paramus, New Jersey, United States LOccitane En Provence Full time

    POSITION SUMMARY: As a Cosmetic Consultant at L'Occitane En Provence, you will play a pivotal role in delivering an exceptional experience to our clientele, embodying the heartfelt spirit of our brand. Our Cosmetic Consultants uphold our core values of sincerity and respect, creating memorable moments for customers with enthusiasm, dedication, and assurance....

  • Investment Consultant

    4 days ago

    Paramus, New Jersey, United States Fidelity TalentSource LLC Full time

    About the RoleFidelity TalentSource LLC is seeking a highly skilled and motivated Investment Consultant to join our team. As an Investment Consultant, you will play a critical role in helping our clients achieve their financial goals by providing expert investment advice and guidance.Key ResponsibilitiesDevelop and implement customized financial plans for...

  • Automotive Parts Inventory Specialist

    1 week ago

    Paramus, New Jersey, United States Paramus Chevrolet Full time

    Job OverviewParamus Chevrolet, a distinguished member of the VIP Automotive Group of Long Island, fosters a unique environment characterized by exceptional leadership and a strong commitment to customer service. We provide a professional workplace that emphasizes continuous training and excellence in performance as part of one of the most successful...

  • Investment Consultant

    4 days ago

    Paramus, New Jersey, United States Charles Schwab Full time

    About the RoleAs a Financial Services Professional at Charles Schwab, you will have the opportunity to learn and grow within our Branch Network at the ground floor. This role provides the exposure and experience required to advance in this challenging space.You will learn what it takes to build a book of business through proactive, outbound calls to existing...

  • Financial Consultant

    2 days ago

    Paramus, New Jersey, United States Fidelity Investments Full time

    About the RoleWe are seeking a highly skilled and experienced Financial Consultant to join our team at Fidelity Investments. As a Financial Consultant, you will play a critical role in helping our clients achieve their financial goals and objectives.Key ResponsibilitiesClient Relationship Management: Build and maintain strong relationships with our clients,...

  • Luxury Sales Consultant

    3 days ago

    Paramus, New Jersey, United States Venus Et Fleur Full time

    Job Opportunity at Venus Et FleurJob Title: Luxury Sales ConsultantJob Summary:Venus Et Fleur is seeking a highly skilled and experienced Luxury Sales Consultant to join our team. As a Luxury Sales Consultant, you will be responsible for providing exceptional customer service and sales support to our clients. You will work closely with our team to understand...

  • Residential Sales Consultant

    2 weeks ago

    Paramus, New Jersey, United States Jobot Full time

    No Cold Calling Work from a home-based office while traveling to clients within your designated area, offering unlimited commission potential. Salary: $65,000 - $75,000 annually About Us: We are dedicated to our mission and seek individuals who share our enthusiasm – from innovation to production, and everything in between. Our organization has...

  • Automotive Parts Inventory Specialist

    1 week ago

    Paramus, New Jersey, United States Paramus Chevrolet Full time

    Job OverviewParamus Chevrolet, a distinguished member of the VIP Automotive Group of Long Island, fosters a unique environment characterized by exceptional leadership and a strong commitment to customer service. We provide a professional workplace that emphasizes continuous training and excellence in performance, making us one of the most successful...

  • Financial Services Consultant

    2 weeks ago

    Paramus, New Jersey, United States Fletcher Financial Group Full time

    Position OverviewWe are seeking enthusiastic individuals who are interested in establishing a career in the financial services sector, starting on a flexible part-time basis. Our organization provides comprehensive support for obtaining necessary licenses and offers extensive training programs. There are no sales targets imposed, allowing you to operate at...

  • Beauty Consultant

    19 hours ago

    Paramus, New Jersey, United States Sephora Full time

    About the RoleWe are seeking a highly skilled and passionate Beauty Advisor to join our team at Sephora. As a Beauty Advisor, you will play a key role in creating personalized experiences for our clients, helping them discover the power of beauty and achieve their beauty goals.Key ResponsibilitiesProvide Expert Beauty Consultations: Understand clients'...