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Automotive Service Consultant

2 months ago

Paramus, New Jersey, United States Paramus Chevrolet Full time

Paramus Chevrolet, a member of the VIP Automotive Group of Long Island, is recognized for its outstanding leadership and customer-centric environment. We offer a professional workplace, ongoing training, and the chance to be part of one of Long Island's leading automotive groups.

At VIP, our goal is to deliver exceptional value and experiences for every client, outshining our competitors. Our mission is to be the premier provider of automotive sales and service, enabling our team to create memorable customer interactions.

Our employees benefit from a supportive work atmosphere with opportunities for professional development through training and internal advancement.

Automotive Service Consultant
Full-Time Position: 5/6 Day Work Week
Monday – Saturday

Key Responsibilities:
The ideal candidate should demonstrate a high level of service, skill, eagerness to learn, teamwork, ambition, and the ability to achieve both personal and collective goals. We equip our staff with the necessary tools to meet customer needs. A strong Customer Satisfaction Index (CSI) and a passion for assisting clients are essential.

  • Schedule service appointments and collect customer and vehicle information in advance when feasible.
  • Welcome customers promptly and courteously, gathering essential vehicle details.
    Accurately document customer vehicle concerns on repair orders.
  • Conduct test drives with customers or refer to a technician to verify identified issues.
  • Review service history, inspect vehicles, and suggest additional required services.
  • Advise clients on vehicle maintenance and emphasize the importance of adhering to manufacturer specifications.
  • Provide detailed and accurate written estimates for labor and parts.
  • Establish a "promised time" for service completion, coordinating with the dispatcher as necessary.
  • Obtain customer signatures on repair orders and supply copies for their records.
  • Determine the customer's payment method, securing credit approval if needed.
  • Inform the dispatcher of incoming work and track repair progress throughout the day.
  • Communicate any changes in estimates or promised completion times to customers, detailing costs and time requirements, and securing authorization for additional repairs.
  • Implement and maintain a service marketing initiative.
  • Review repair orders to ensure completion, noting any additional work and authorization, and properly finalize repair orders.
  • Ensure vehicles are parked in designated areas, securely locked, and keys are stored correctly.
  • Keep service department forms, menus, and pricing guides current.
  • Explain completed work and associated charges to customers.
  • Implement quality control measures to reduce comebacks.
  • Maintain high customer satisfaction standards.
  • Manage phone inquiries related to appointments and ongoing work.
  • Inspect vehicles for bodywork, inform customers of necessary repairs, and provide estimates for bodywork.
  • Oversee the cleaning and preparation of new and used vehicles.
  • Maintain a professional appearance and ensure cleanliness of the workspace.

Qualifications:

2+ years of prior service advisor experience
1 year of experience in a dealership environment.

To succeed in this role, candidates must fulfill each essential duty satisfactorily. The requirements above represent the necessary knowledge, skills, and abilities. Reasonable accommodations may be provided for individuals with disabilities.

Job Type:
Full-time

Salary:
$85,000 - $115,000 including commission and bonuses

Benefits Include:

  • Medical and Dental Insurance
  • 401(k) Retirement Plan
  • Employee Discounts on Vehicle Purchases, Parts, and Service
  • Paid Time Off
  • Supplemental Benefit Plans (Short-Term Disability, Long-Term Disability, Supplemental Life Insurance)
  • Comprehensive Employee Recognition Programs
  • Opportunities for Career Advancement
  • Professional Development Assistance
  • Retirement Plan

Schedule:

Monday to Saturday

Supplemental Pay Types:

Bonus Pay
Commission Pay



Compensation details: Yearly Salary



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