Patient Account Representative
2 days ago
We are seeking a highly skilled and detail-oriented Patient Account Representative to join our team at Guidehouse. As a Patient Account Representative, you will play a critical role in ensuring the smooth operation of our healthcare financial processes.
Key Responsibilities- Resolve patient account balances by contacting third-party payers and guarantors via online portals or phone.
- Work all correspondence within 24 hours of receipt, documenting notes in our client management system.
- Process denials, submitting appeals as necessary for non-clinical denials.
- Monitor denials for trends and issues, reporting findings to supervisors.
- Bill or re-bill claims as required, ensuring compliance with state and federal regulations.
- Complete assigned special projects within given timeframes.
- Attend training sessions and seminars offered by clients and third-party payers.
- Accurately document each account worked in our practice management system.
- Makes necessary corrections in our practice management system.
- Resolves or forwards address and/or plan changes to maintain insurance master integrity.
- Updates patient accounts with corrected demographic or insurance information.
- Posts adjustments based on standard operating procedures or as directed by leadership.
- Handles customer calls in a professional and courteous manner.
- High School Diploma/GED or 3 years of relevant equivalent experience in lieu of Diploma/GED.
- 0-2+ years of experience in office, business, operations, customer service, or healthcare.
- Previous experience working in insurance portals.
- Proficiency in PC skills in a Windows environment.
- Knowledge and utilization of desktop applications, including Word and Excel.
- Ability to initiate and follow through on projects, working independently with minimal supervision.
Guidehouse is an Equal Employment Opportunity/Affirmative Action employer. We are committed to creating a diverse and supportive workplace. Our comprehensive total rewards package includes competitive compensation and a flexible benefits package.
Benefits include:
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
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