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Customer Support Specialist

2 months ago

Lewisville, Texas, United States Sysco Full time

Company:

Sysco

Minimum Level of Education:

Bachelor's Degree

Minimum Years of Experience:

3 Years

Employment Type:

Full Time

Travel Percentage:

0

COMPENSATION INFORMATION:

The pay range provided is not indicative of Sysco's actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors.

JOB SUMMARY:

The role involves supporting the department in achieving corporate objectives, which encompasses high-quality customer order fulfillment and effective inventory management. The individual will be accountable for overseeing and assisting in the execution of corporate category strategies and initiatives within the operational company. This position will also support the sales team with product updates, inquiries, and training sessions on product cutting.

KEY RESPONSIBILITIES:

  • Implement Category Management and other initiatives within designated categories.
  • Ensure the success of categories and overall support for core suppliers.
  • Maintain communication with planners, suppliers, brokers, sales teams, and customer service.
  • Promote local assortment within assigned categories to meet corporate goals.
  • Manage relationships with local suppliers and brokers.
  • Provide guidance and support to sales specialists.
  • Conduct corporate assortment training as needed.
  • Facilitate local supplier reviews and negotiations.
  • Negotiate supplier-funded pricing adjustments.
  • Oversee local Earned Income programs and components.
  • Collaborate with supplier Category Captains or Advisors as necessary.
  • Assist in the inventory depletion process by identifying items for discontinuation.
  • Drive results in focus categories and support promotional activities.
  • Serve as the primary contact for local sales and assist with all related issues.
  • Manage the creation of new items and vendors.
  • Enhance Sysco Brand sales.
  • Ensure pricing integrity in collaboration with the Revenue Management team.
  • Provide updates on market commodities and industry news to the sales organization.

QUALIFICATIONS:

Education:

  • Bachelor's degree or equivalent combination of education and experience.

Experience:

  • Minimum of 3 years of relevant experience.
  • Experience in a retail, wholesale, or distribution environment.

PROFESSIONAL SKILLS:

  • Ability to manage conflicts and reach resolutions effectively.
  • Capability to multitask in a dynamic environment.
  • Proven ability to drive positive merchandising changes.
  • Strong collaboration skills across all organizational levels.
  • Proactive approach to identifying and addressing issues.
  • Excellent written and verbal communication skills.
  • Strong organizational and planning abilities.
  • Proficient in supplier negotiation and relationship management.
  • Advanced Excel skills.

PHYSICAL DEMANDS:

  • The physical demands of this role are representative of those required to perform essential job functions.

WORKING CONDITIONS:

  • The work environment characteristics are representative of those encountered while performing essential job functions.
  • Travel is expected to be minimal.

NOTICE:

The above statements are intended to describe the general nature of the role and the level of work performed. This job description does not imply that the duties and responsibilities listed are the only tasks to be performed. The associate will be required to follow any other instructions and perform any other job-related duties requested by their supervisor. Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions.

BENEFITS INFORMATION:

For information on Sysco's Benefits, please visit.

OVERVIEW:

Sysco is a leader in foodservice distribution, operating numerous distribution facilities worldwide and serving a vast customer base.

We provide opportunities for personal and professional growth, contributing to the success of a dynamic organization.

AFFIRMATIVE ACTION STATEMENT:

Applicants must be authorized to work in the United States. We are an Equal Opportunity and Affirmative Action employer, considering qualified applicants without regard to protected factors.