Event Specialist
6 days ago
About Fogo de Chão
Fogo de Chão is a renowned dining establishment dedicated to delivering exceptional culinary experiences to its guests. Our mission is to provide an extraordinary dining experience by delivering exceptional food and service to our guests.
Job Summary
We are seeking a highly skilled and experienced Catering Specialist to join our team. The successful candidate will be responsible for coordinating catering events, including pickup and delivery orders, and will facilitate activities to enhance the guest experience.
Key Responsibilities
- Guide guests through catering menu offerings and pricing, leading and assisting with the planning of their menu and order.
- Coordinate order details with the restaurant team, leading service and scheduling all catering pickups and deliveries.
- Prior to event date, confirm all details of each catering order with the guest to ensure proper execution.
- Execute all catering orders and deliveries with the highest standard of organization and accuracy.
- Provide a hospitable experience throughout the catering/delivery process.
- Train Assistant Catering Specialists on Fogo service standards.
- Be prepared to respond to and resolve guests' concerns and questions in a direct and concise manner.
- Anticipate and prevent potential service or product breakdowns.
- Escalate guest and team questions, concerns, and issues directly to management immediately.
- Be knowledgeable of all catering menu items, their contents, and preparation methods.
- Follow up on all catering inquiries/leads to secure future business.
- Stay informed about all company marketing and promotional activities.
- Coordinate and attend local events as requested.
- Attend business and networking events as requested, with the sole purpose of growing Catering Brand awareness.
- Be attentive to any object, condition, or substance that might cause injury to a guest or fellow team member.
- Adhere to all Fogo safety rules and guidelines.
- Perform all reasonable tasks assigned by management.
Requirements
- Pleasant in dealing with guests and team members, with the ability to perform in demanding situations.
- Physically capable of performing basic duties.
- Ability to endure prolonged walking and standing.
- 2 years of experience in a Restaurant/Retail/Hospitality Customer Service position.
- Knowledgeable of Fogo's menu and mission.
- Ability to frequently lift and/or move up to 30 pounds.
- Ability to physically drive a vehicle.
- Valid driver's license and current auto insurance.
- Ability to use personal vehicle for deliveries and offsite events.
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