Senior Director, Global Segment Marketing and Customer Experience

2 weeks ago


California, Missouri, United States Agilent Technologies Full time
About the Role

The Senior Director, Global Segment Marketing and Customer Experience will be responsible for leading the development and implementation of a comprehensive market and customer segmentation framework, processes, and tools to identify and address unmet customer needs.

Key Responsibilities
  • Develop and manage a global market and customer segmentation strategy, ensuring alignment with Agilent's business objectives.
  • Lead the development of customer and market insights to create a deep and common understanding of Agilent's customers and markets.
  • Define and govern Agilent's market segment and persona model, leveraging the approach to develop a robust understanding of customer needs and preferences.
  • Utilize market data to identify strategic growth opportunities and drive cross-functional initiatives to capitalize on these opportunities.
  • Act as a champion for a customer-first mindset across the organization, developing a culture of outside-in thinking and recommending changes to further embed customer focus in the enterprise.
  • Partner with corporate strategy, commercial, and divisional leadership to drive successful outcomes and foster a collaborative approach with stakeholders and partners.
  • Oversee people manager-related duties, including hiring, performance evaluation, and management, as well as identify training and coaching needs for the team.
  • Ensure adherence to Agilent's corporate standard business processes and act as a leader and role model in driving Agilent's culture throughout the organization.
Requirements
  • Bachelor's degree or equivalent.
  • 15+ years of related experience in sales and/or marketing, including 10+ years of relevant experience as a first/second-level manager.
  • Demonstrated management and leadership skills at the global level, including experience with strategy development, team management, and change management.
  • Demonstrated ability to collaborate effectively throughout all hierarchical levels in an international, matrixed business environment.
  • Excellent written and oral communication skills.
What We Offer

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels and are committed to creating an inclusive work environment. We offer a competitive salary, bonus, stock, and benefits package, as well as opportunities for professional growth and development.



  • California, Missouri, United States Agilent Technologies Full time

    Job SummaryThe Senior Marketing Director, Customer Experience will lead the development and implementation of a comprehensive market and customer segmentation framework, processes, and tools to identify and address unmet customer needs. This role will be responsible for managing global segment marketing teams in Biopharma, Applied Markets, Clinical, and Life...


  • California, Missouri, United States Audio LLC Full time

    About the RoleWe are seeking a highly experienced and strategic Senior Regional Director to lead our Americas Business Unit. As a key member of our Senior Leadership team, you will be responsible for driving business growth, expansion, and profitability in the Americas region.Key ResponsibilitiesDevelop and implement strategic plans to achieve business...


  • California, Missouri, United States Twist Bioscience Full time

    Job Description**About the Role**We are seeking a highly experienced and innovative Senior Director, Product Management and Innovation to lead the strategic vision and execution of our industry-leading synthetic biology product portfolio at Twist Bioscience. As a key member of our leadership team, you will be responsible for driving innovation, growth, and...


  • California, Missouri, United States Broadridge Financial Solutions , Inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Executive Director, Business Growth to join our team at Broadridge Financial Solutions, Inc. This is a key leadership position that will play a critical role in driving business growth and expansion.Key ResponsibilitiesDevelop and execute strategic plans to identify and pursue new business...


  • California, Missouri, United States Intergage Full time

    About Intergage:Intergage is dedicated to enhancing user experiences through innovative marketing strategies. We are currently seeking a seasoned Senior Lifecycle Marketing Strategist to lead our efforts in boosting user engagement metrics and expanding our marketing channels. Role Overview:As a Senior Lifecycle Marketing Strategist, you will be instrumental...


  • California, Missouri, United States Intergage Full time

    About Intergage:Intergage is dedicated to enhancing user experiences and driving engagement through innovative marketing strategies.Position Overview:We are seeking a seasoned Senior Lifecycle Marketing Strategist to lead our efforts in boosting user engagement metrics and expanding our marketing channels.Key Responsibilities:- Collaborate with...


  • California, Missouri, United States Standard Bank of South Africa Limited Full time

    **Job Overview****Business Segment:** Corporate Banking and Investment Services**Location:** Global Markets**Job Summary:**We are seeking a highly skilled Senior Manager, Product Control, Foreign Exchange to join our team at Standard Bank of South Africa Limited. As a key member of our Global Markets team, you will be responsible for the reconciliation and...


  • California, Missouri, United States Hologic Full time

    {"title": "Customer Experience Director", "description": "Transform Customer InteractionsWe're seeking a seasoned Director of Customer Experience to lead our teams in delivering exceptional service to healthcare professionals and patients. As a champion of customer satisfaction, you'll drive strategic initiatives, collaborate with cross-functional teams, and...


  • California, Missouri, United States Webflow Full time

    About the RoleWe are seeking a seasoned professional to lead our sales-led B2B growth initiatives as a Director of Demand Generation. This role will be responsible for driving new pipeline growth by developing and executing demand generation strategies that align with our go-to-market strategy.Key ResponsibilitiesLead Generation Strategy: Develop and execute...


  • California, Missouri, United States Celigo Full time

    {"title": "Director, Enterprise Sales", "description": "Unlock Your Sales PotentialCeligo is a leading integration and automation platform (iPaaS) that simplifies how companies integrate, automate, and optimize processes. As a Director, Enterprise Sales, you will play a critical role in driving revenue growth and expanding our presence in the market.Key...


  • California, Missouri, United States Change Full time

    About the RoleWe are seeking a highly skilled and experienced Director of Marketing and Communications to lead our marketing and communications efforts in North and Latin America. As a key member of our team, you will be responsible for developing and executing a global marketing and communications strategy that drives brand perception and growth.Key...


  • California, Missouri, United States Insight Global Full time

    Position OverviewInsight Global is seeking a Communications Marketing Specialist to join our dynamic team. In this role, you will play a pivotal part in crafting and delivering exceptional marketing content across various platforms.Key ResponsibilitiesDevelop high-quality marketing copy for the company's digital presence, including the website and social...


  • California, Missouri, United States Webflow Full time

    About Webflow:At Webflow, we strive to empower individuals with development capabilities. As the premier visual development platform, we facilitate the creation of robust websites without the need for coding.By integrating contemporary web development technologies into a singular platform, Webflow allows users to design websites visually, conserving...


  • California, Missouri, United States Atria Senior Living Full time

    Maintenance Director Job SummaryWe are seeking a highly skilled Maintenance Director to join our team at Atria Senior Living. As a key member of our community team, you will be responsible for overseeing the maintenance and upkeep of our facilities, ensuring a safe and comfortable living environment for our residents.Key Responsibilities:Manage a team of...


  • California, Missouri, United States Movers+Shakers Full time

    About the RoleWe're seeking a seasoned Senior Director, Client Services to lead our cross-functional team in delivering innovative work for a creative technology giant. As a trusted advisor, you'll own the relationship, success, and growth for this exciting new client, with a 3+ year relationship ahead of us. You'll juggle competing priorities, from pricing...


  • California, Missouri, United States Broadridge Financial Solutions , Inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Executive Director, Business Growth to join our team at Broadridge Financial Solutions, Inc. This is a key leadership position that will play a critical role in driving business growth and expansion.Key ResponsibilitiesDevelop and execute strategic plans to identify and pursue new business...


  • California, Missouri, United States Bio-Rad Laboratories Full time

    About the RoleBio-Rad Laboratories is seeking a highly experienced leader to oversee the Order to Cash (OTC) process globally. As the Sr. Director, Global Process Owner, you will be responsible for leading and driving continuous improvement of the OTC end-to-end process, ensuring harmonization of the customer experience and financial success.Key...

  • Marketing Coordinator

    4 weeks ago


    California, Missouri, United States Advanced Employment Services Full time

    Marketing AssistantRole Overview: The Marketing Assistant plays a crucial role in orchestrating the marketing initiatives for a specific product or business segment. This may encompass various activities such as advertising campaigns, direct mail strategies, print media, customer engagement events, and participation in trade exhibitions.Key...


  • California, Missouri, United States Anschutz Entertainment Group Inc Full time

    About the RoleWe are seeking a highly experienced and skilled professional to join our team as the Senior Director of Stadiums and Arenas Operations. This is a key leadership position that will be responsible for overseeing the planning, execution, and management of live events within stadiums and arenas across North America.Key ResponsibilitiesDevelop and...


  • California, Missouri, United States Yoonify Full time

    We are seeking a seasoned Senior Acquisition Director to lead the expansion and supervision of investment assets nationwide. This strategic role is designed for experienced professionals aiming to drive growth and maximize returns on investment.About the company and role:Yoonify specializes in acquiring upscale multi-family properties and provides fractional...