Senior Director, Client Services
6 days ago
We're seeking a seasoned Senior Director, Client Services to lead our cross-functional team in delivering innovative work for a creative technology giant. As a trusted advisor, you'll own the relationship, success, and growth for this exciting new client, with a 3+ year relationship ahead of us. You'll juggle competing priorities, from pricing to resourcing, as you grow your revenue and profitability.
Key Responsibilities- Develop and execute marketing strategies, plans, and programs in social media and brand marketing.
- Lead relationships with clients from coordinator to CMO, building deep thought partnerships based on trust and care.
- Grow business, with existing and new clients, by identifying and unlocking opportunities for profitable growth in revenue & relationships.
- Inspire cross-functional teams with strong and thoughtful leadership, creating an ownership and accountability culture.
- Proactively travel to meet with clients in person.
- Make sound business decisions and manage competing priorities.
- Develop and maintain annual, quarterly, and monthly revenue forecasts and projections.
- Manage pipeline, revenue, contracts, invoicing, profitability, and customer satisfaction to meet or exceed established goals.
- 15+ years experience in an account services/marketing role with at least 10 years in a management role.
- Deep social media expertise.
- Demonstrated ability to develop marketing strategies, plans, and programs in social media and brand marketing.
- Experience and examples in building, managing, and motivating a high-performing team.
- Measurable client growth and retention track record.
- Highly developed skill in communication, polish, and presence.
- Skilled partner to top-level client executives.
- Facility setting and holding boundaries and leading difficult conversations.
- Very high levels of flexibility and creativity for solving problems.
- Proven new business or revenue generation experience (both outbound and inbound).
- Intense desire to excel in an entrepreneurial, collaborative environment.
- Exceptional organizational skills.
- Kind, loving, and joyful.
We pride ourselves on competitive salaries and work hard to ensure pay equity across the company. We welcome open and honest conversations about compensation in all of our initial calls. We look forward to meeting you.
Our estimated range for this role is $150,000-200,000. Don't let this range drive your decision to apply. Actual compensation packages are based on the level of skill and experience each candidate brings to their role.
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