Hotel Night Auditor

4 weeks ago


Newport, Kentucky, United States Aloft Newport on the Levee Full time
Hotel Night Auditor Job Description

We are seeking a highly detail-oriented and customer-focused Hotel Night Auditor to join our team at Aloft Newport on the Levee. As a key member of our front office team, you will be responsible for ensuring the accuracy and integrity of our financial records, as well as providing exceptional service to our guests.

Responsibilities:
  • Process reservations and check-ins, and respond to guest inquiries in a timely and professional manner
  • Perform daily, weekly, and monthly audits to ensure accuracy and completeness of financial records
  • Reconcile credit card transactions, financial records, and occupancy percentages
  • Prepare and distribute reports to management and department heads
  • Provide exceptional customer service to all guests during their stay
Qualifications:
  • Previous experience in the hospitality industry or guest services is preferred
  • Diploma or equivalent from high school is required; some college is desired
  • Outstanding communication skills and excellent customer service skills are required
  • Flexible overnight hours are required
  • Computer proficiency is required; experience with accounting or reservation software is preferred


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