Resource Coach
1 week ago
Brighton Center, Inc. is a private non-profit community-based organization dedicated to empowering individuals and families to achieve self-sufficiency through family support services, education, and employment.
We are seeking a Resource Advocate to join our team, who will partner with families to navigate crisis, stability, and long-term stability. The ideal candidate will possess a strong desire to provide strength-based coaching, a commitment to cultural competency, and a passion for empowering individuals and families.
Key Responsibilities
- Provide direct services to families, assessing barriers to housing stability and connecting them to relevant resources.
- Offer customer service and operational support at the front desk and lobby area.
- Prescreen and assist families in applying for SNAP benefits.
- Engage in record maintenance, data entry, and file documentation to ensure program compliance and service delivery.
- Build trusting relationships with customers and participate in community events.
- Maintain and build relationships with community partners.
Requirements
- Excellent customer service skills and a customer-first attitude.
- Experience with case management, family-centered coaching, and resource advocacy (preferred).
- Commitment to cultural competency and a deep understanding of the significance of diversity, equity, and inclusion.
- Excellent documentation and verbal communication skills.
- Ability to communicate with Spanish-speaking families using translation devices (bilingual a plus).
- A licensed driver and reliable transportation.
What We Offer
- Generous Vacation and Sick Leave.
- 11.5 Paid Holidays.
- Childcare Discount.
- Professional Development.
- Education Awards.
This is a non-exempt position with an hourly wage of $15.00 - $16.00.
Brighton Center, Inc. is an equal-opportunity employer, committed to diversity, equity, and inclusion.
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