Resource Coach

4 weeks ago


Newport, Kentucky, United States Brighton Center Inc Full time
Job Overview

Brighton Center, Inc. is a private non-profit community-based organization dedicated to empowering individuals and families to achieve self-sufficiency through family support services, education, and employment.

We are seeking a Resource Advocate to join our team, who will partner with families to navigate crisis, stability, and long-term stability. The ideal candidate will possess a strong desire to provide strength-based coaching, a commitment to cultural competency, and a passion for empowering individuals and families.

Key Responsibilities

  • Provide direct services to families, assessing barriers to housing stability and connecting them to relevant resources.
  • Offer customer service and operational support at the front desk and lobby area.
  • Prescreen and assist families in applying for SNAP benefits.
  • Engage in record maintenance, data entry, and file documentation to ensure program compliance and service delivery.
  • Build trusting relationships with customers and participate in community events.
  • Maintain and build relationships with community partners.

Requirements

  • Excellent customer service skills and a customer-first attitude.
  • Experience with case management, family-centered coaching, and resource advocacy (preferred).
  • Commitment to cultural competency and a deep understanding of the significance of diversity, equity, and inclusion.
  • Excellent documentation and verbal communication skills.
  • Ability to communicate with Spanish-speaking families using translation devices (bilingual a plus).
  • A licensed driver and reliable transportation.

What We Offer

  • Generous Vacation and Sick Leave.
  • 11.5 Paid Holidays.
  • Childcare Discount.
  • Professional Development.
  • Education Awards.

This is a non-exempt position with an hourly wage of $15.00 - $16.00.

Brighton Center, Inc. is an equal-opportunity employer, committed to diversity, equity, and inclusion.



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