Inbound Call Agent II

6 hours ago


Las Cruces, New Mexico, United States MCI Careers Full time
Customer Service Representative II Job Description

We are seeking a highly motivated and results-driven Customer Service Representative II to join our team at MCI Careers. As a key member of our contact center, you will be responsible for handling inbound calls and providing exceptional customer service.

Key Responsibilities:

  • Communicate effectively with customers to understand their needs and concerns.
  • Utilize knowledge base and training materials to provide accurate information and resolve issues.
  • Analyze customer feedback and suggestions to improve service quality.

Requirements:

  • Bachelor's degree in Communications, Business Administration, or related field.
  • Minimum 1 year of experience in customer-facing roles, preferably in a contact center environment.
  • Strong communication, problem-solving, and interpersonal skills.

What We Offer:

  • A competitive salary of $12.10 - $13.75 per hour, depending on experience.
  • Ongoing training and development opportunities to enhance your skills.
  • A dynamic and supportive work environment with a focus on teamwork and collaboration.

About Us:

MCI Careers is a leading provider of business process outsourcing services, dedicated to delivering exceptional customer experiences through innovative solutions. Our team is passionate about helping clients succeed in a rapidly changing market.


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