Customer Service Agent
9 hours ago
Job Overview
We are seeking a Customer Service Agent to join our team at Mass Markets. As a key member of our customer support team, you will play a critical role in delivering exceptional customer experiences and driving business growth.
About the Role
The successful candidate will be responsible for handling inbound and outbound calls in a timely and professional manner, ensuring first call resolution through effective problem-solving and communication skills. You will also research systems to find missing information as applicable and coordinate with other departments to resolve issues when needed.
Key Responsibilities
- Handle inbound and outbound calls in a courteous and professional manner
- Ensure first call resolution through effective problem-solving and communication skills
- Research systems to find missing information as applicable
- Coordinate with other departments to resolve issues when needed
- Accurately document and process customer claims in appropriate systems
Requirements
To be considered for this role, you must have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. You should also be comfortable using technology to research and resolve customer issues.
Benefits
We offer a competitive salary of $45,000 - $55,000 per year, depending on experience, plus additional benefits including health insurance, paid time off, and opportunities for career advancement.
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