Call Center Associate

1 week ago


Las Cruces, New Mexico, United States MCI Careers Full time

Job Description:

We are seeking a skilled Call Center Associate to join our team at MCI Careers. As a Call Center Associate, you will be responsible for handling inbound calls from customers, resolving their issues, and providing exceptional customer service.

Responsibilities:

  • Answer incoming calls in a timely and professional manner
  • Listen to customers' concerns and respond accordingly
  • Resolves customer issues and escalates to supervisors when necessary
  • Documents customer interactions and updates records

What We Look For:

  • Strong communication and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
  • Basic computer skills and familiarity with Microsoft Office Suite
  • High school diploma or equivalent required

Salary: $15.00 per hour

Benefits: Comprehensive benefits package, including medical, dental, and vision coverage



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