Call Center Agent

2 hours ago


Las Cruces, New Mexico, United States Mass Markets Full time

Job Summary

We are seeking a highly motivated and experienced Call Center Representative to join our team at Mass Markets. In this role, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner. As a key member of our customer service team, you will play a crucial role in ensuring excellent customer experience and building strong relationships with our clients.

Key Responsibilities:

  • Handle inbound and outbound customer calls, emails, and chats
  • Respond to customer inquiries and resolve issues in a timely manner
  • Research and provide solutions to complex customer problems
  • Collaborate with internal teams to resolve customer issues

What We Offer:

  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • Flexible work arrangements to suit individual needs

Requirements:

  • Bachelor's degree in a related field or equivalent experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment

Estimated Salary: $52,000 - $65,000 per year



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