Customer Service Representative II
11 hours ago
We are seeking an experienced and highly motivated Customer Service Representative II to join our team at MCI Careers. As a key member of our contact center, you will play a critical role in delivering exceptional customer experiences through inbound call handling.
Job Summary:
- Handle inbound calls from customers across various channels, including phone, email, and chat.
- Provide timely and effective solutions to customer inquiries and issues.
- Collaborate with internal teams to resolve complex customer problems.
Key Responsibilities:
- Communicate effectively with customers to understand their needs and concerns.
- Utilize knowledge base and training materials to provide accurate information and resolve issues.
- Analyze customer feedback and suggestions to improve service quality.
Requirements:
- Bachelor's degree in Communications, Business Administration, or related field.
- Minimum 1 year of experience in customer-facing roles, preferably in a contact center environment.
- Strong communication, problem-solving, and interpersonal skills.
What We Offer:
- A competitive salary of $12.10 - $13.75 per hour, depending on experience.
- Ongoing training and development opportunities to enhance your skills.
- A dynamic and supportive work environment with a focus on teamwork and collaboration.
About Us:
MCI Careers is a leading provider of business process outsourcing services, dedicated to delivering exceptional customer experiences through innovative solutions. Our team is passionate about helping clients succeed in a rapidly changing market.
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