Customer Service Representative II

11 hours ago


Las Cruces, New Mexico, United States MCI Careers Full time
About the Role

We are seeking an experienced and highly motivated Customer Service Representative II to join our team at MCI Careers. As a key member of our contact center, you will play a critical role in delivering exceptional customer experiences through inbound call handling.

Job Summary:

  • Handle inbound calls from customers across various channels, including phone, email, and chat.
  • Provide timely and effective solutions to customer inquiries and issues.
  • Collaborate with internal teams to resolve complex customer problems.

Key Responsibilities:

  • Communicate effectively with customers to understand their needs and concerns.
  • Utilize knowledge base and training materials to provide accurate information and resolve issues.
  • Analyze customer feedback and suggestions to improve service quality.

Requirements:

  • Bachelor's degree in Communications, Business Administration, or related field.
  • Minimum 1 year of experience in customer-facing roles, preferably in a contact center environment.
  • Strong communication, problem-solving, and interpersonal skills.

What We Offer:

  • A competitive salary of $12.10 - $13.75 per hour, depending on experience.
  • Ongoing training and development opportunities to enhance your skills.
  • A dynamic and supportive work environment with a focus on teamwork and collaboration.

About Us:

MCI Careers is a leading provider of business process outsourcing services, dedicated to delivering exceptional customer experiences through innovative solutions. Our team is passionate about helping clients succeed in a rapidly changing market.



  • Las Cruces, New Mexico, United States MCI Careers Full time

    About the RoleWe are seeking a skilled Customer Service Manager II to lead our team of customer service representatives. This is a full-time, on-site position that requires strong leadership and communication skills.Job SummaryLead a team of 15-25 customer service representatives in a fast-paced call center environment.Develop and implement strategies to...


  • Las Cruces, New Mexico, United States FastMarket Full time

    Customer Service RepresentativeEstimated Salary: $13-$16/hour (depending on location)We are looking for a Customer Service Representative to join our FastMarket team. As a critical component of our store staff, you will be responsible for delivering exceptional customer experiences and contributing to the success of our store.Key Responsibilities:Provide...


  • Las Cruces, New Mexico, United States MCI Careers Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, resolving issues, and upselling products and services.Key Responsibilities:Handle inbound and...


  • Las Cruces, New Mexico, United States MCI Careers Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our contact center, you will be responsible for providing exceptional customer service to our clients, resolving issues, and answering questions in a timely and professional...


  • Las Cruces, New Mexico, United States MCI Careers Full time

    Job Title: Customer Service Representative">About the Role:This is an exciting opportunity to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will play a crucial role in ensuring that our customers receive exceptional service and support.Responsibilities:Provide top-notch customer service via phone, email,...


  • Las Cruces, New Mexico, United States MCI Careers Full time

    About the JobWe are seeking a highly motivated and enthusiastic Customer Service Representative to join our team in Las Cruces. As a key member of our customer care team, you will be responsible for providing exceptional service to our customers through various communication channels.


  • Las Cruces, New Mexico, United States MCI Careers Full time

    Position Overview:We are seeking highly motivated and customer-focused individuals to join our team as Call Center Representatives. As a Call Center Representative, you will be responsible for providing exceptional customer service and sales support to our clients across various industries.Your Key Responsibilities:Handle inbound calls and resolve customer...


  • Las Cruces, New Mexico, United States MCI Military Recruitment Full time

    Job Description:The role of a Customer Service Representative is to provide exceptional service to customers, handling inbound and outbound calls, resolving issues, and up-selling products and services. The ideal candidate will have excellent communication skills, be highly reliable, and thrive in a fast-paced environment.


  • Las Cruces, New Mexico, United States Mass Markets Full time

    Mass Markets is seeking a highly skilled Customer Service Representative to join their team. As a representative of the company, you will play a crucial role in ensuring excellent customer service and support.Job Overview:Provide timely and professional assistance to customers via phone, email, or chat.Resolve customer complaints and concerns in a fair and...


  • Las Cruces, New Mexico, United States MCI Careers Full time

    Job OverviewWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at MCI Careers. In this role, you will be responsible for providing exceptional customer service via phone, email, or chat.The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work in a...


  • Las Cruces, New Mexico, United States MCI Careers Full time

    About MCI CareersMCI Careers helps customers take on their customer experience (CX) and digital transformation (DX) challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. We assist companies with business process outsourcing, staff augmentation, contact center customer services, and IT...


  • Las Cruces, New Mexico, United States Mass Markets Full time

    About Mass MarketsMass Markets is a leading company in the industry, offering competitive salaries to its employees.Salary InformationThe estimated salary for this position ranges from $45,000 to $60,000 per year, depending on experience and qualifications.Job DescriptionWe are seeking a skilled Customer Service Representative to join our team. As a Customer...


  • Las Cruces, New Mexico, United States MCI Careers Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our contact center, you will be responsible for providing exceptional support to our clients and customers.Key ResponsibilitiesHandle inbound and outbound calls, emails, and chats in a professional and...


  • Las Cruces, New Mexico, United States Mass Markets Full time

    **About Mass Markets**Mass Markets is a leading company in the industry, offering competitive salaries to talented individuals.The estimated salary for this role is $45,000 - $60,000 per year, depending on experience and qualifications.About the JobWe are seeking a highly skilled Customer Service Representative to join our team. As a representative, you will...


  • Las Cruces, New Mexico, United States MCI Careers Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our contact center, you will be responsible for providing exceptional service to our clients across various industries.Key Responsibilities:Handle inbound customer calls and resolve issues in a timely and...


  • Las Cruces, New Mexico, United States OneMCI Full time

    We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at OneMCI. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients via phone, email, and other communication channels.Key Responsibilities:Handle customer inquiries and resolve issues...


  • Las Cruces, New Mexico, United States MCI Careers Full time

    About the RoleAs a Customer Service Representative at MCI Careers, you will play a vital role in delivering exceptional experiences for our clients. You will be responsible for handling inbound customer calls, resolving issues, and providing top-notch support to ensure customer satisfaction.ResponsibilitiesHandle inbound calls and respond to customer...


  • Las Cruces, New Mexico, United States MCI Careers Full time

    About the RoleMCI Careers is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and support to clients across the country.Key Responsibilities:Handle inbound calls in a courteous and professional mannerResolve...


  • Las Cruces, New Mexico, United States Mass Markets Full time

    **Join Mass Markets in Las Cruces, New Mexico, and be part of a dynamic team that delivers exceptional customer experiences.About the Role:We are seeking an entry-level Customer Service Agent to join our team at Mass Markets. This is an on-site position with competitive compensation located in Las Cruces, NM. As a Customer Service Agent, you will handle...


  • Las Cruces, New Mexico, United States MCI Careers Full time

    Job OverviewThe Customer Service Representative position at MCI Careers is an exciting opportunity to join a dynamic team and provide exceptional customer experiences. As a key member of our customer service team, you will be responsible for handling inbound customer inquiries, resolving issues, and providing product information in a professional and...