Inbound Call Specialist

1 week ago


Las Cruces, New Mexico, United States MCI Careers Full time
What You'll Do:
As an Customer Service Representative, you will be responsible for handling inbound calls, resolving customer inquiries, and ensuring timely issue resolution. You will work closely with our team to provide exceptional service to our clients and build long-term relationships with them. This is an excellent opportunity to grow your career in a dynamic and fast-paced environment.

**Key Responsibilities:**
  • Handle inbound calls from customers in a professional and courteous manner.
  • Resolve customer inquiries and issues in a timely and efficient manner.
  • Provide accurate and helpful information to customers regarding products and services.
  • Upsell and cross-sell products and services to customers as opportunities arise.


**Requirements:**
  • High school diploma or equivalent required.
  • Excellent communication and problem-solving skills.
  • Ability to work in a team environment and maintain a high level of productivity.
  • Previous customer service experience preferred but not required.


Why Choose MCI Careers:
MCI Careers offers a comprehensive benefits package, including medical, dental, and vision coverage, as well as paid time off and holidays. Our employees also enjoy regular raises and advancement opportunities, making us a great place to grow your career.

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